Senior B2B Collections Specialist

Advanced Search Group; Kuwait City; On-site; KWD 6,000 - 9,000; Full time

Job summary

Advanced Search Group seeks a B2B Collection Specialist to manage outstanding payments from Enterprise B2B accounts and resolve billing issues in Kuwait. You will contact customers, negotiate plans, monitor due payments and investigate discrepancies to reduce receivables.

Role requires knowledge of Kuwait collection laws, strong analytical skills, and proficiency with MS Office. You will ensure prompt processing of payments and align with ISMS and security policies.

Qualifications

• Bachelor degree in Business, Marketing or a related field is required.
• Proven experience as a Collection Specialist or similar role.
• Excellent knowledge of billing procedures and collection techniques.
• Knowledge of Kuwait collection laws and consumer rights.

Responsibilities

• Contact customers via phone or email to initiate collections and negotiate payment agreements.
• Escalate billing or collection issues to the enterprise collection professional or manager.
• Monitor enterprise B2B accounts and incoming payments; record payment status.
• Oversee identification of overdue receivables and discrepancies in billing records.
• Encourage timely payments and inform customers about potential service pauses if needed.
• Ensure payments and refunds are processed promptly; resolve billing issues.
• Prepare collection reports based on KPIs and monitor policy compliance.

Skills

Collection experience

Billing procedures

Collection techniques

Laws Kuwait

MS Office

Analytical skills

Problem solving

Relationship building

Telecom knowledge

Compliance awareness

Education

Bachelor's Degree in Business/Marketing or related

Job description

Advanced Search Group seeks a B2B Collection Specialist to manage outstanding payments from Enterprise B2B accounts and resolve billing issues in Kuwait. You will contact customers, negotiate plans, monitor due payments and investigate discrepancies to reduce receivables.

Role requires knowledge of Kuwait collection laws, strong analytical skills, and proficiency with MS Office. You will ensure prompt processing of payments and align with ISMS and security policies.