Collections Manager

Procapita Group; Kuwait City; On-site; KWD 10,000 - 13,000; Full time

Job summary

Procapita Group in Kuwait City seeks an experienced Collections Manager to oversee collections operations and lead debt-recovery initiatives. You will manage receivables, ensure compliance with Kuwait regulations, and drive performance against KPIs.

You will supervise the collections team, develop strategies, coordinate with legal, and report on collections metrics for senior management. Kuwait nationals preferred.

Qualifications

• Bachelor's degree in business, finance, accounting or related field.
• 5–8 years of experience in collections, credit control, or receivables.
• 2–3 years in a managerial or leadership role.
• Proven track record achieving collection targets and KPIs.
• Strong knowledge of Kuwait regulations and debt recovery processes.
• Fluent in Arabic and English.

Responsibilities

• Oversee daily collections operations and ensure timely recovery of payments.
• Develop and implement collection strategies to improve recovery rates.
• Lead, supervise, and develop the collections team to meet targets.
• Monitor performance, KPIs, overdue accounts, and recovery rates.
• Manage escalated cases, negotiate repayment plans, and resolve issues.
• Coordinate with legal and other departments on debt recovery.
• Prepare periodic collection reports and management updates.
• Ensure compliance with Kuwaiti regulations and company policies.

Skills

Leadership

Team management

Negotiation

Communication

Analytical thinking

Decision making

Education

Bachelor's degree in Business Administration/Finance/Accounting

Job description

We are looking for an experienced Collections Manager to oversee collections operations, lead debt recovery initiatives, and ensure effective management of outstanding receivables.

The ideal candidate should have a strong background in collections, credit control, and receivables management, with proven experience leading teams, developing collection strategies, and achieving recovery targets while ensuring compliance with applicable regulations.

Key Responsibilities:

• Oversee daily collections operations and ensure timely recovery of outstanding payments.
• Develop and implement effective collection strategies to improve recovery rates and minimize overdue receivables.
• Lead, supervise, and develop the collections team, ensuring achievement of individual and departmental targets.
• Monitor collection performance, recovery rates, overdue accounts, and key performance indicators (KPIs).
• Manage escalated collection cases, negotiate repayment arrangements, and resolve complex payment issues.
• Review outstanding receivables and identify opportunities to improve collection efficiency and reduce delinquency.
• Coordinate with relevant departments and legal teams on debt recovery matters and escalated cases.
• Ensure collection activities comply with applicable Kuwait regulations, legal procedures, and company policies.
• Prepare periodic collection reports, performance analyses, and management updates.
• Recommend improvements to collection processes, systems, and operational efficiency.

Requirements:

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• 5-8 years of relevant experience in collections, credit control, debt recovery, or receivables management.
• Minimum 2-3 years of experience in a managerial or leadership role.
• Proven experience managing collections teams and achieving collection targets and KPIs.
• Strong knowledge of collection strategies, debt recovery procedures, credit control, and receivables management.
• Good understanding of relevant regulations and legal procedures related to collections in Kuwait.
• Strong negotiation, communication, analytical, and decision-making skills.
• Good command of Arabic and English.
• Kuwaiti nationals are required.
• Experience in the automotive, leasing, financing, or instalment sectors is highly preferred.