Team Leader, B2B Collection - Fixed Srvices/ Phono Subsidiary of Ooredoo Kuwait

Ooredoo Group; Kuwait City; Sur place; KWD 12 000 - 18 000; Plein temps

Résumé du poste

Ooredoo Kuwait is seeking a Team Leader for B2B Collection to manage the fixed services/Phono subsidiary's collection activities. The role focuses on proactive billing inquiries, contacting customers about unpaid accounts, and arranging settlements while preparing staff commissions.

The incumbent will drive cash flow through structured monthly and quarterly plans. The ideal candidate has a Bachelor or diploma in business, 3–4 years in customer service or collections, and proven leadership

Qualifications

• Bachelor's degree or diploma in business or related discipline.
• 3-4 years related experience in customer service or collections or administration.
• Fluent verbal and written communication in Arabic and English.
• Team leadership and coaching skills.

Responsabilités

• Set monthly target for collection team.
• Implement and establish monthly and quarterly collection plans to improve cash flow.
• Supervise and support B2B collection team members to boost collections and meet targets.
• Coordinate with internal parties (Finance, Sales, IT) to resolve issues and minimize bad debts.
• Provide daily, monthly and quarterly collection analysis reports.
• Other duties as directed by supervisor.

Connaissances

Team leadership

Arabic/English fluency

Coaching

Formation

Bachelor Degree or diploma in business or related discipline

Outils

MS Office

Description du poste

VAC9951 - Team Leader, B2B Collection - Fixed Srvices/ Phono Subsidiary of Ooredoo Kuwait

• Field: B2B
• Contract type: Full Time - Permanent

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

Proactively respond to billing enquiries and contact customers to advise them of unpaid accounts and arrange for a timely settlement. Prepare Staff Commission.

Key Accountabilties & Responsiblities

Set monthly target for collection team.

Implement and establish (monthly & quarterly) collection plan to enhance the cash flow

Supervise and support B2B collection team members to boost collections and meet company target.

Coordinate with internal parties (Finance, Sales, IT) to solve and accomplish customer issues and resolve system issues.Monthly reviewing and monitoring aging report, targeting to minimize bad debts.

Providing daily, monthly & quarterly collection analysis report.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications

Bachelor Degree or diploma in business or a related discipline from a recognised tertiary institution.

Requirements

Required 3-4 years related experience in customer service and/or administration.

Fluent verbal and written communication in both Arabic and English.

Team leadership and coaching skills.

Background in workout / recovery plans, with a minimum of 2 years at a supervisory level.

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.MS Office

Good knowledge of telecommunications products, services and procedures.