Senior A360 Performance Leader – Strategy & Field Services

Honeywell; Kuwait; On-site; KWD 50,000 - 90,000; Full time

Job summary

Honeywell is seeking an A360 Performance Manager in Kuwait to lead a multi-disciplinary Service/Support team, drive contract execution, and ensure delivery of Assurance A360 activities. You will oversee performance metrics, safety, and change management while coordinating with Sales, Project Automation, and LOBs.

The role requires strong leadership, deep technical understanding, and excellent communication across global teams, with flexibility for offshore visits and irregular hours.

Qualifications

• A Degree in engineering or relevant job experience preferred.
• 5-10 years in an industrial environment.
• Need to be equipped with all IT remote connection communication tools.
• Required to work irregular working hours to facilitate global time difference telephone conferences or strategic planning sessions.
• Off-shore visits might be required based on customer requirements.
• Demonstrated technical management and leadership abilities. (Conceptualise, develop, and execute)
• Finance – understanding of Profit & Loss statements.
• Experience in Service and Project Management methodologies.
• Knowledge of appropriate Business, Engineering, Field and Supply Chain principles.
• Excellent Communication skills – oral, written and presentation. (Norway and English)
• Broad knowledge of Honeywell products and their applications thereof.
• Negotiation and conflict management skills.
• Honeywell service applications. (Applicable CRM and SAP)

Responsibilities

• Provide strategic Leadership to a multi-disciplined team consisting of an FSM & SOL plus Service, Projects & Support specialists dealing with complex technical equipment and a highly sophisticated range of products and services.
• Ensure the organization achieves its strategic growth objectives through attracting, developing, rewarding & retaining the necessary skills and resources in the A360 environment.
• Accurate planning and forecasting of business performance.
• Aggressively deploying growth initiatives.
• Partner with Project Automation and Advanced Solutions Business LOBs.
• Work with the Sales team to drive additional orders and develop / capitalize on business opportunities.
• Work with the Field Service Manager & Service Operations Leader to develop and establish an operational plan to provide the path for the operational processes i.e. Applicable CRM and SAP.
• Communication with the Customer in accordance with a contract specific Communications Plan (supported by Stakeholder Analysis and RASCI).
• Support the Service team in resolving incidents and troubleshooting of problems (including an escalation process for the customer).
• Review system performance metrics and plan / manage accordingly.
• Oversee all major upgrades and migrations.
• Work within Customer’s change management process.
• Serve as approver of all significant change requests.
• Include an operational risk / benefit assessment for all significant changes (including a Risk Management Plan).
• Participate in all pre-outage planning meetings and support all On-Process Migrations.
• Review and advise the site on all project activities affecting the control system
• Ensure documentation is updated.
• Support the Field Service Manager & Service Operations Leader in developing and communicating training needs that would improve system performance or reliability (including Training Needs Analysis, Training Plan and Competency Matrix for Honeywell & Customer team members).
• Manage third party underpinning contracts to ensure cost effective, appropriate quality and timely performance.

Skills

Strategic leadership

Team leadership

Communication

Negotiation

Problem solving

Education

Engineering degree

Tools

SAP

CRM

Job description

Honeywell is seeking an A360 Performance Manager in Kuwait to lead a multi-disciplinary Service/Support team, drive contract execution, and ensure delivery of Assurance A360 activities. You will oversee performance metrics, safety, and change management while coordinating with Sales, Project Automation, and LOBs.

The role requires strong leadership, deep technical understanding, and excellent communication across global teams, with flexibility for offshore visits and irregular hours.