Security Officer

Four Seasons Hotels and Resorts; Kuwait City; On-site; KWD 20,000 - 30,000; Full time

Benefits offered by this job

Full board accommodation

Complimentary hotel stays

Social and sporting events

Paid home leave tickets

Quality employee meals

Free transportation to work

Job summary

Four Seasons Hotels and Resorts in Kuwait City is seeking a Security Officer to ensure the safety of guests and hotel property. You will enforce hotel policies and promote safety throughout the premises, responding effectively to emergencies.

The ideal candidate has at least 3 years of experience in a five-star hotel and possesses excellent communication and customer service skills. Full board accommodation and other benefits are offered.

Qualifications

• Minimum 3 years of experience in a similar role in a five-star luxury hotel.
• Strong command of English; knowledge of Arabic is a plus.
• Excellent customer service and communication skills.

Responsibilities

• Ensure protection of guests, patrons, and hotel property.
• Promote safety awareness and training.
• Respond to emergency calls and assist in Fire Command center.
• Patrol the building to note and correct safety hazards.
• Respond to non-emergency security calls and disputes.

Skills

English proficiency

Customer service

Attention to detail

Teamwork

Multitasking

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort‑like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort‑like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five‑Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air‑conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do

• Assist hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations and policies as well as the departments’ rules, policies and standards.

• Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required.

• Respond to all emergency calls including Emergency Response team calls.

• Assist in the Fire Command center when needed.

• Complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.

• Patrol building noting and correcting safety, security, and fire hazards.

• Able to walk/run up stairs carrying a fire extinguisher.

• Implement all policies and procedures regarding security and safety.

• Respond properly in any hotel emergency safety situation.

• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.

What you bring

• Minimum 3 years of previous experience in similar role in a five‑star luxury hotel.

• Strong command of English, including reading, writing, and speaking. Knowledge of Arabic is a plus.

• Excellent customer service, attention to details and communication skills.

• Works well in a team environment, ability to multitask and work effectively under pressure

What we offer

• Full board shared living accommodation in a high quality, well‑resourced compound

• Complimentary nights at FS Hotels worldwide

• Regular social and sporting events

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• Paid home leave tickets

• Quality employee meals

• Free transportation to and from work

Work Authorization

Hotel will apply for the work authorization for the successful candidate