Sales Advisor

eyewa; Kuwait City; On-site; KWD 3,348 - 4,687; Full time

Job summary

Eyewa in Kuwait City is seeking a Sales Advisor to support daily store operations and drive sales. You will welcome customers, promote Eyewa exclusive brands, handle cash transactions, and ensure store presentation aligns with brand guidelines.

The role requires 0–1 year in retail or hospitality, strong communication, and a team‑oriented attitude. Arabic language skills are a plus, and you will contribute to stock counts, deliveries, and loyalty initiatives.

Qualifications

• 0–1 year of retail, customer service, or hospitality experience.
• Flexibility to work shifts and retail hours.
• Strong verbal communication and confident presence.
• Self-starter with responsibility for the store floor in the absence of a supervisor.
• Experience training new employees and onboarding.
• Collaborative and respectful towards fellow team members.
• Arabic speaking is a plus.

Responsibilities

• Meet or exceed store and KPI targets (ATV, Conversion, UPT).
• Deliver welcoming customer experiences at the store entrance.
• Promote Eyewa exclusive in‑house brands confidently, sharing product knowledge with peers.
• Maintain a high standard of customer service by meeting and exceeding guest expectations.
• Adhere to Eyewa uniform policies and grooming standards.
• Educate peers on customer service behaviors and share best practices.
• Promote brand culture and live Eyewa values to inspire others.
• Execute and maintain visual merchandising (VM) standards based on brand guidelines.
• Complete cash register transactions accurately and efficiently: invoices, refunds, and exchanges.
• Manage customer data to support loyalty initiatives.
• Perform opening and closing procedures according to established protocols.
• Arrange, dust, and restock merchandise; maintain shelving and display areas.
• Accept deliveries, enter received stock into the system promptly, and communicate stock needs to the Store Manager.
• Follow brand procedures to minimize stock losses and conduct daily stock counts.
• Resolve customer complaints promptly, providing creative solutions for complex issues.

Skills

Customer service

Communication

Cash handling

Product knowledge

Team player

Arabic language

Job description

Sales Advisor

This role reports directly to the Store Manager and oversees all daily operations of the store.

Responsibilities

• Use all available store resources to meet or exceed store and individual sales targets and KPI targets, including ATV, Conversion, and UPT metrics.
• Deliver exceptional brand awareness and welcoming customer experiences at the store entrance.
• Promote Eyewa exclusive in‑house brands confidently, sharing product knowledge with peers.
• Maintain a high standard of customer service by meeting and exceeding guest expectations.
• Adhere to Eyewa uniform policies and grooming standards.
• Educate peers on customer service behaviors and share best practices.
• Promote brand culture and live Eyewa values to inspire others.
• Execute and maintain visual merchandising (VM) standards based on brand guidelines.
• Complete cash register transactions accurately and efficiently: invoices, refunds, and exchanges.
• Manage customer data to support loyalty initiatives.
• Perform opening and closing procedures according to established protocols.
• Arrange, dust, and restock merchandise; maintain shelving and display areas.
• Accept deliveries, enter received stock into the system promptly, and communicate stock needs to the Store Manager.
• Follow brand procedures to minimize stock losses and conduct daily stock counts.
• Resolve customer complaints promptly, providing creative solutions for complex issues.

Qualifications

• 0–1 year of retail, customer service, or hospitality experience.
• Flexibility to work shifts and retail hours.
• Proven ability to execute store operations in selected functional areas.
• Strong verbal communication skills and confident, enthusiastic presence.
• Self‑starter with a can‑do attitude who can take responsibility for the store floor in the absence of a supervisor.
• Experience training new employees and assisting with onboarding and inductions.
• Collaborative, productive, and respectful towards fellow team members.
• Passion for learning and continuous personal and professional improvement.
• Arabic speaking is a plus.