SaaS Support Agent — Bilingual (Arabic/English)

Bleems; Kuwait City; On-site; KWD 12,000 - 15,000; Full time

Job summary

Bleems is looking for a bilingual Customer Support Agent in Kuwait City. The successful candidate will manage customer inquiries via email and WhatsApp, ensuring swift communication and resolutions using Zendesk. With 1–3 years of experience in customer support, preferably within SaaS or tech, applicants should possess strong communication and problem-solving skills. This role is crucial for maintaining high customer satisfaction and a smooth support experience.

Qualifications

• 1–3 years of experience in customer support (SaaS or tech product experience is a plus).
• Familiarity with helpdesk/ticketing systems.
• Comfortable working in a fast-paced and technology-driven environment.

Responsibilities

• Respond to customer inquiries promptly via email and WhatsApp.
• Troubleshoot and resolve product-related issues.
• Manage and track tickets through Zendesk.

Skills

Fluent in Arabic & English (written and spoken)

Excellent communication skills

Problem-solving skills

Multitasking skills

Tools

Zendesk

Job description

Bleems is looking for a bilingual Customer Support Agent in Kuwait City. The successful candidate will manage customer inquiries via email and WhatsApp, ensuring swift communication and resolutions using Zendesk. With 1–3 years of experience in customer support, preferably within SaaS or tech, applicants should possess strong communication and problem-solving skills. This role is crucial for maintaining high customer satisfaction and a smooth support experience.