Call Center Support Specialist

Ooredoo Qatar; Kuwait; On-site; KWD 4,500 - 5,600; Full time

Job summary

Ooredoo Kuwait is hiring a Support Staff for Call Center to handle inquiries via telephone, chat, email and social media. A 2-year diploma in business or related field is required, along with strong Arabic and English skills and solid product knowledge. You will manage customer interactions, escalate when needed, and contribute to sales targets in a dynamic environment.

Join a fast-paced team and support customer care excellence from our Kuwait location.

Qualifications

• Diploma in business or related discipline is required.
• Excellent phone manner and clear communication in Arabic and English.
• Solid knowledge of company products, services, systems and procedures.
• Proficient with MS Office and general PC literacy.
• Ability to work effectively under pressure.

Responsibilities

• Provide efficient contact handling across Telephone, Chat, Email and social media.
• Ensure timely responses, meet handling targets and maintain high customer satisfaction.
• Escalate complex issues and advise customers on products and services.
• Maintain updated customer records and participate in outbound campaigns.

Skills

Telephone manners

Arabic and English fluency

Product knowledge

MS Office

PC literacy

Pressure handling

Education

2-year diploma in business or related discipline

Job description

Ooredoo Kuwait is hiring a Support Staff for Call Center to handle inquiries via telephone, chat, email and social media. A 2-year diploma in business or related field is required, along with strong Arabic and English skills and solid product knowledge. You will manage customer interactions, escalate when needed, and contribute to sales targets in a dynamic environment.

Join a fast-paced team and support customer care excellence from our Kuwait location.