Restaurant Operations Lead — Team, Sales & Compliance

The Chocolate Bar; Gouvernement Hawalli; On-site; KWD 8,900 - 13,000; Full time

Benefits offered by this job

Restaurant staff discount

Job summary

The Chocolate Bar in Kuwait is seeking a Branch Manager to oversee day-to-day operations, lead and develop the restaurant team, and ensure outstanding customer service.

You will monitor sales, food and labor costs, wastage, and profitability; enforce food safety, hygiene, and SOPs; manage staff scheduling, attendance, and discipline; drive sales initiatives, and report on KPIs and operations.

Qualifications

• Leadership and team development skills.
• Strong customer service mindset.
• Experience in restaurant operations and cost control.

Responsibilities

• Manage the complete day-to-day operations of the branch.
• Lead, motivate, and develop the restaurant team to achieve operational and sales targets.
• Ensure excellent customer service and maintain high service standards.
• Monitor sales, food cost, labor cost, wastage, and overall branch profitability.
• Ensure compliance with food safety, hygiene, and company SOPs.
• Manage staff scheduling, attendance, performance, and discipline.
• Drive sales and implement initiatives to improve branch performance.
• Maintain high standards of cleanliness, product quality, and presentation.
• Prepare and monitor branch KPIs and operational reports.

Skills

Team leadership

Customer service

Operational management

Cost control

Staff scheduling

Compliance

Education

Bachelor’s degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or related field

Job description

The Chocolate Bar in Kuwait is seeking a Branch Manager to oversee day-to-day operations, lead and develop the restaurant team, and ensure outstanding customer service.

You will monitor sales, food and labor costs, wastage, and profitability; enforce food safety, hygiene, and SOPs; manage staff scheduling, attendance, and discipline; drive sales initiatives, and report on KPIs and operations.