Rapid-Response Customer Support Specialist

stc Kuwait; Kuwait City; On-site; KWD 4,500 - 7,800; Full time

Job summary

stc Kuwait is hiring a Representative to provide on-the-ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader. The role requires front-line engagement in Kuwait City and focus on timely responses.

You will maintain product knowledge, adhere to SLAs, and assist with confidential customer data. A high school diploma and fair English skills are required.

Qualifications

• High School Diploma or Two years Diploma required.
• Fair English skills; spoken, listening & written.

Responsibilities

• Attend to customer queries and achieve service targets for response time and query resolution.
• Provide rapid responses to queries from affiliates and customers.
• Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
• Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.
• Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.
• Provide Support to the Team Leader in order to enhance the customer experience.
• Handle a shift if necessary as directed by supervisor.
• Contribute to the communication plan through attendance of regular team meetings. Perform other duties as directed by Director, Manager or Other superiors.

Skills

English skills

Education

High School Diploma or Two years Diploma

Job description

stc Kuwait is hiring a Representative to provide on-the-ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader. The role requires front-line engagement in Kuwait City and focus on timely responses.

You will maintain product knowledge, adhere to SLAs, and assist with confidential customer data. A high school diploma and fair English skills are required.