Patient Experience Advocate

Al Seef Pharmacy; Ahmadi; On-site; KWD 3,000 - 4,600; Full time

Job summary

Al Seef Pharmacy in Kuwait seeks a courteous receptionist to serve as the focal point between hospital departments and clients. You will greet clients at the information desk, provide accurate information, and direct inquiries to the appropriate department while maintaining a professional attitude.

Responsibilities include handling appointment rescheduling, logging patient complaints, following up to ensure resolution, and maintaining a clean, safe work environment.

Qualifications

• Bachelor's degree in business management or related field is required.
• Customer service oriented personality with stress tolerance and strong organizational skills.
• Excellent verbal and written communication skills; proficient in Microsoft Office Suite.

Responsibilities

• Serve as focal point between hospital departments and clients.
• Greet clients at reception and provide accurate information by phone or desk.
• Direct clients to the appropriate departments and assist with appointment rescheduling.
• Record and help resolve patient complaints with relevant teams.
• Follow up to ensure inquiries or complaints are satisfactorily resolved.
• Maintain clean and safe work environment and secure information desk at end of shift.

Skills

Customer service

Communication skills

Organizational skills

MS Office proficiency

Education

Bachelor's Degree in business management or related field

Tools

Microsoft Office Suite

Job description

Al Seef Pharmacy in Kuwait seeks a courteous receptionist to serve as the focal point between hospital departments and clients. You will greet clients at the information desk, provide accurate information, and direct inquiries to the appropriate department while maintaining a professional attitude.

Responsibilities include handling appointment rescheduling, logging patient complaints, following up to ensure resolution, and maintaining a clean, safe work environment.