Bilingual Patient Experience Coordinator (Arabic/English)

Royale Hayat; Kuwait; On-site; KWD 12,000 - 18,000; Full time

Job summary

Royale Hayat in Kuwait seeks a Floor Coordinator (Female Only) to enhance inpatient patient satisfaction and support discharge processes. The role requires strong Arabic and English communication, good customer relations, and basic computer skills.

You will coordinate discharge logistics, explain services, assist with billing, and advocate for patients throughout hospitalization. Experience of 2–3 years in a related setting is expected, with a positive, outgoing personality and commitment to

Qualifications

• 2–3 years related experience in a patient-facing role.
• Proficiency in Arabic and English speaking, reading and writing.
• Computer literacy and good customer relations skills.

Responsibilities

• Inform patients about discharge time and packages.
• Explain facilities and complimentary services.
• Handle billing and payment collection.
• Ensure rapid response to patient needs.
• Act as patient advocate.
• Gather patient feedback.
• Coordinate exit meetings.
• Escort patients at discharge.

Skills

Arabic language

English language

Customer relations

Education

High School Diploma

Job description

Royale Hayat in Kuwait seeks a Floor Coordinator (Female Only) to enhance inpatient patient satisfaction and support discharge processes. The role requires strong Arabic and English communication, good customer relations, and basic computer skills.

You will coordinate discharge logistics, explain services, assist with billing, and advocate for patients throughout hospitalization. Experience of 2–3 years in a related setting is expected, with a positive, outgoing personality and commitment to