Patient Relations Agent

Al Seef Pharmacy; Ahmadi; On-site; KWD 3,000 - 4,600; Full time

Job summary

Al Seef Pharmacy in Kuwait seeks a courteous receptionist to serve as the focal point between hospital departments and clients. You will greet clients at the information desk, provide accurate information, and direct inquiries to the appropriate department while maintaining a professional attitude.

Responsibilities include handling appointment rescheduling, logging patient complaints, following up to ensure resolution, and maintaining a clean, safe work environment.

Qualifications

• Bachelor's degree in business management or related field is required.
• Customer service oriented personality with stress tolerance and strong organizational skills.
• Excellent verbal and written communication skills; proficient in Microsoft Office Suite.

Responsibilities

• Serve as focal point between hospital departments and clients.
• Greet clients at reception and provide accurate information by phone or desk.
• Direct clients to the appropriate departments and assist with appointment rescheduling.
• Record and help resolve patient complaints with relevant teams.
• Follow up to ensure inquiries or complaints are satisfactorily resolved.
• Maintain clean and safe work environment and secure information desk at end of shift.

Skills

Customer service

Communication skills

Organizational skills

MS Office proficiency

Education

Bachelor's Degree in business management or related field

Tools

Microsoft Office Suite

Job description

Serving as a focal point between the hospital departments and the clients

Maintaining a positive empathetic and professional attitude toward the clients at all times

Ensuring clients are properly greeted and welcomed at the reception desk

Providing accurate information as requested by clients at the desk or over the phone

Directing clients according to their respective queries departments

Helping clients in rescheduling modifications of appointments

Managing patient complaints in recording and sending it to the concerned to resolve

Listen to customers concerns issues and questions

Resolve customers concerns and answer customers questions to the best possible way

Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved

Responsible for managing patient reward system

Responsible for maintaining a clean and safe work environment

Maintain a working knowledge of department policies and procedures

Secure everything at Information and Services desk at the end of each shift

Performing administrative and clerical duties such as filing paperwork when necessary

Others as assigned by the department manager

Bachelor's Degree in business management or any related field. At least 4 years of related work experience. Customer service oriented personality. Stress tolerance. Excellent organizational skills and attention to detail. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite.