Patient Experience Specialist

New Mowasat Hospital; Gouvernement Hawalli; On-site; KWD 2,800 - 4,700; Full time

Job summary

New Mowasat Hospital in Kuwait seeks a receptionist for General Duties. You will greet patients, handle inquiries, schedule appointments, and guide visitors. You will also manage registrations, consult insurance, and handle cash with accuracy in a busy hospital setting.

Required are 2–3 years in a hospital reception role, fluency in English and Arabic, and strong communication and administrative skills. The role is office-based within the hospital environment.

Qualifications

• High School diploma; university degree preferred.
• 2–3 years of receptionist experience in a reputable hospital or similar setting with cash handling.
• Fluent in English and Arabic with strong communication and interpersonal abilities.

Responsibilities

• Greet patients and visitors, determine purpose of visit and direct them accordingly.
• Answer telephone queries, make appointments, and provide hospital information.
• Handle patient registration, clinical bookings, schedules, and follow-ups.
• Verify insurance benefits and collect fees, handing cash to supervisor for deposit.
• Maintain records, assist with departmental meetings, and participate in training.

Skills

Good communication

Inter-personal skills

Time management

Stress management

Attention to detail

Team player

Telephone etiquette

Education

High School diploma

University degree preferred

Tools

MS Office

Internet

Job description

New Mowasat Hospital in Kuwait seeks a receptionist for General Duties. You will greet patients, handle inquiries, schedule appointments, and guide visitors. You will also manage registrations, consult insurance, and handle cash with accuracy in a busy hospital setting.

Required are 2–3 years in a hospital reception role, fluency in English and Arabic, and strong communication and administrative skills. The role is office-based within the hospital environment.