Operations Manager F&B

Apparel Group; Kuwait; On-site; KWD 9,000 - 15,000; Full time

Job summary

Apparel Group is seeking a Store Manager to drive revenue growth across Kuwait stores. You will develop and implement SOPs aligned with Retail standards, oversee recruitment and training, and lead a team to deliver exceptional customer service and retail experience.

You will provide leadership, manage operations, and ensure adherence to brand guidelines while maximizing sales and customer satisfaction across all stores.

Qualifications

• Increase revenues and drive business growth across stores.
• Develop, implement and maintain Standard Operating Procedures per Retail standards to drive the business and customer satisfaction.
• Oversee recruiting, hiring and training needs of the store and enable efficient decision making to enhance performance.
• Represent the brand by maximizing sales through exceptional customer service and retail experience.
• Provide leadership and support to all employees.

Responsibilities

• Achieve quantitative sales and profitability measures: units per transaction, average transaction value, sales per month, sales per square foot, shrinkage control, and conversion improvements.
• Set store sales targets to maximize profitability and guide area and store managers.
• Manage operational costs and drive efficiency through automation and SOP adherence.
• Ensure Visual Merchandising guidelines are followed across stores and support staff training.
• Recruit, train, and coach staff on sales techniques, customer service, teamwork and brand etiquette.
• Conduct regular performance reviews, coaching, and development planning.
• Coordinate store openings, design input, and project updates with cross-functional teams.
• Promote brand visibility and participation in loyalty programs and marketing initiatives.

Job description

• The position is responsible for increasing business revenues
• The position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction
• Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store
• Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Provide leadership and support to all the employees

POSITION OBJECTIVE

• The position is responsible for increasing business revenues
• The position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction
• Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store
• Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Provide leadership and support to all the employees

Key Responsibilities

Sales And Profitability

• Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage
• Set store sales target to maximize the sales and profitability
• Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources
• Effective management of the operational costs, reduction in operational costs by automation
• Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees
• Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times
• Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements
• Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation
• Interpret and make decision on operations and visual standards based on store and client’s needs Employee development
• Identify store training and development needs in conjunction with the Brand General Manager and training department
• Formulate a succession plan, in conjunction with the Brand General Manager - Set KPI’s and KRA’s for direct subordinates and conduct performance appraisal and feedback
• Involve in the selection and recruitment of the operational staff, when required
• Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives Communication
• Conduct regional sales and operations meetings on regular basis
• Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance
• Ensure brand participation in loyalty program ‘Club Apparel’
• Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas Stock Management
• Monitor store inventory in consultation with Brand General Manager and Brand Managers
• Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales
• Monitor slow-moving and out-dated stock, in consultation with Brand Managers
• Ensure stock security measures are effectively managed by Store Managers Store design and projects Management
• Involve in the design and layout process of the new store projects
• Design a "New Store Schedule' prior to commencement of design process
• Provide guidance to concept Architect during the design and implementation process
• Conduct regular Project update meetings with the Projects team
• Provide guidance and support to territory during set-up and merchandising phase Miscellaneous
• Ensure enhanced brand visibility and provide inputs for marketing and brand awareness
• Handling legal responsibilities related to store management/store opening/planning