Service Manager

Deka Minas (Pty) Ltd; Kuwait City; On-site; KWD 7,749 - 10,848; Full time

Benefits offered by this job

Medical Aid Contribution

Performance Bonuses

Accommodation

Job summary

Deka Minas (Pty) Ltd in Kuwait City is seeking an experienced Service Manager to oversee day-to-day operations, ensuring exceptional service delivery and client satisfaction. The ideal candidate will have over 10 years in business management, excellent leadership skills, and a passion for customer service.

Responsibilities include team management, conflict resolution, and driving business strategies. The position offers benefits such as medical aid, performance bonuses, and accommodation.

Qualifications

• 10+ years of experience in business management or operations.
• Proven ability to manage client relations and resolve conflicts.
• Strong background in customer service and workshop facilitation.
• Excellent leadership and team management skills.
• Ability to effectively operate within various industries.

Responsibilities

• Oversee day-to-day operations to ensure exceptional service delivery.
• Manage client relationships to foster loyalty and satisfaction.
• Resolve conflicts efficiently while maintaining a positive work environment.
• Facilitate workshops and training to enhance team skills.
• Drive business management strategies to achieve organizational goals.
• Coordinate and optimize workshop and service processes.

Skills

Business management

Client relations

Conflict resolution

Customer service

Team management

Job description

Overview

Join a dynamic and well-established organization within the automotive and customer service industries, where a collaborative team environment and a commitment to excellence define our culture. We are seeking a seasoned Service Manager to lead our team with strategic vision and operational expertise. If you possess a decade or more of leadership experience and a passion for delivering outstanding service, this is your opportunity to make a significant impact.

Where You'll Make an Impact

• Oversee day-to-day operations to ensure exceptional service delivery

• Manage client relationships to foster loyalty and satisfaction

• Resolve conflicts efficiently while maintaining a positive work environment

• Facilitate workshops and training to enhance team skills

• Drive business management strategies to achieve organizational goals

• Coordinate and optimize workshop and service processes

Requirements

• 10+ years of experience in business management, operations, or related fields

• Proven ability to manage client relations and resolve conflicts

• Strong background in customer service and workshop facilitation

• Excellent leadership and team management skills

• Ability to operate effectively within automotive, management, or customer service industries

Nice to Have

• Additional skills in strategic planning and operational analysis

Benefits

• Medical Aid Contribution

• Performance Bonuses

• Accommodation

If you are a proactive leader with a strategic mindset and a passion for delivering top-tier service, we invite you to apply now and take the next step in your career.