Club Lounge Guest Experience Concierge

IHG Hotels & Resorts; Kuwait City; On-site; KWD 33,000 - 47,000; Full time

Job summary

IHG Hotels & Resorts is seeking a friendly Guest Service Agent to warmly greet guests at all times, using guest names and providing personalized service in line with our brand standards. You will act as a trusted contact for guests, helping with requests, questions and local information, and coordinating with management when needed.

Responsibilities include coordinating arrivals at Club Lounge, ICA and VIP guests, handling IDs, room keys and safety deposit boxes, answering the phone in a

Job description

IHG Hotels & Resorts is seeking a friendly Guest Service Agent to warmly greet guests at all times, using guest names and providing personalized service in line with our brand standards. You will act as a trusted contact for guests, helping with requests, questions and local information, and coordinating with management when needed.

Responsibilities include coordinating arrivals at Club Lounge, ICA and VIP guests, handling IDs, room keys and safety deposit boxes, answering the phone in a