Barista

IHG Hotels & Resorts; Kuwait City; On-site; KWD 7,800 - 12,000; Full time

Job summary

IHG Hotels & Resorts in Kuwait City seeks a Guest Experience professional to prepare and serve a full range of specialty coffees, teas, mocktails, and luxury beverages to brand standards while delivering engaging, personalized service.

You will collaborate with the Food & Beverage, Guest Relations, and Culinary teams to ensure seamless service, share product knowledge about beans and brewing methods, and uphold high hygiene and presentation standards across all outlets.

Responsibilities

• Prepare and serve a full range of specialty coffees, teas, mocktails, and luxury beverages to brand standards.
• Provide engaging, intuitive, and personalized service that anticipates guest needs.
• Share product knowledge about beans, brewing methods, origins to elevate the guest experience.
• Create a welcoming atmosphere that aligns with the hotel’s luxury identity and service culture.
• Operate coffee equipment including espresso machines, grinders, and POS systems with accuracy.
• Ensure beverages are prepared consistently and presented elegantly.
• Maintain par levels of supplies and manage inventory.
• Follow opening, closing, and shift-change procedures efficiently.
• Adhere to brand-specific service guidelines and hygiene standards.
• Assist in menu refinement and seasonal drink development.
• Collaborate with Food & Beverage, Guest Relations, and Culinary teams to ensure seamless service.

Job description

Guest Experience

• Prepare and serve a full range of specialty coffees, teas, mocktails, and luxury café beverages to brand standards.
• Provide engaging, intuitive, and personalized service that anticipates guest needs.
• Share product knowledge—beans, brewing methods, origins—to elevate the guest’s experience.
• Create a welcoming atmosphere that aligns with the hotel’s luxury identity and service culture.

Operations

• Operate coffee equipment including espresso machines, grinders, brewers, and POS systems with accuracy and care.
• Ensure all beverages are prepared consistently and presented elegantly.
• Maintain par levels of supplies (coffee, milk alternatives, syrups, pastries, china, etc.).
• Follow opening, closing, and shift-change procedures efficiently.

Quality & Standards

• Adhere to IHG and brand-specific service guidelines and luxury service cues.
• Uphold high standards of hygiene, sanitation, and food safety in compliance with local regulations and hotel policies.
• Ensure all work areas, display cases, and equipment remain clean, organized, and visually appealing.
• Assist in menu refinement, specialty drink development, and seasonal offerings.

Collaboration & Communication

• Work closely with the Food & Beverage team, Guest Relations, and Culinary departments to ensure seamless service.
• Communicate guest preferences or feedback to management to enhance service quality.
• Support the team during peak service times and contribute to a positive, professional working environment.