Junior IT Support

Advanced Search; Kuwait; On-site; KWD 7,800 - 11,000; Full time

Benefits offered by this job

Ownership from day one

Structured training on AD/Azure/ShareP

Modern tool stack with AI focus

Job summary

Oryx Ltd., an IT support provider in Kuwait City, seeks a Junior IT Support professional. You will handle hands-on device setup, onboarding/offboarding logistics, and day-to-day hardware/software support across Windows, macOS, and Android devices.

The role offers real ownership from day one, structured training on Active Directory, Azure/Microsoft 365, and SharePoint, and opportunities to grow into systems administration with a supportive team.

Qualifications

• Bachelor's degree or higher in IT or related field.
• Hands-on setup of Windows, macOS, and Android devices.
• Strong written and verbal English communication.
• Self-driven with ownership of tasks end-to-end.

Responsibilities

• Set up and configure Windows OS and business apps for staff.
• Support Apple and Android devices; perform troubleshooting.
• Prepare laptops, accounts, and access for new joiners; onboard/offboard.

Skills

Independence

Learning

English proficiency

Education

Bachelor's degree in Information Technology, Computer Science, or Computer Engineering

Tools

Active Directory

Azure / Microsoft 365

SharePoint administration

Job description

Industry Information Technology Support Services

Junior IT Support Company: Oryx Ltd.
Employment: Full-time, Permanent Reports to: Managing Partner Department: ICT Location: Kuwait City, Kuwait About Us Oryx Ltd.
has a global investment mandate spanning private equity, venture capital, public markets, real estate, and alternative investments.
The group’s primary focus is the USA and the GCC, with additional exposure across the UK, Europe, and select global markets.
It operates through specialist subsidiaries and takes a principal-led, long-term approach to building and managing assets.
The Role Reporting to the Managing Partner and working day to day with the IT Manager, the Junior IT Support owns hands-on device support and onboarding/offboarding logistics across the Oryx organization.
You prepare and configure laptops, phones, IT accounts, and application access for new joiners - including urgent, on-the-spot cases - and provide day-to-day hardware and software support across Windows, Apple, and Android devices.
This is a permanent role created to remove a recurring operational bottleneck: it frees senior IT to stay focused on infrastructure, governance, automation, and AI work.
It is an excellent fit for a capable, self-driven fresh graduate or intern-level candidate who wants real ownership from day one and a structured path into systems administration.
Success looks like new joiners fully set up on day one - device, accounts, and access ready; urgent requests handled calmly on the spot; accurate device and stock records; and senior IT rarely interrupted for device-level work.

Key Responsibilities

• Device Setup & Support
  • Set up and configure Windows OS and business applications for staff across the group
  • Support Apple (macOS/iOS) and Android devices - configuration, updates, and troubleshooting
  • Provide hardware support and troubleshooting for laptops, desktops, phones, and peripherals
• Onboarding & Offboarding
  • Prepare laptops, phones, IT accounts, application access, and device configurations for new joiners - including urgent hiring cases
  • Execute onboarding and offboarding setups end to end, including urgent/on-the-spot cases
  • Coordinate with HR on new joiner and leaver timelines
• IT Supplies, Procurement & Stock
  • Coordinate with the IT Manager on IT supplies, PRs/POs, documents, and stock
  • Maintain accurate records of devices, accounts, and IT stock and asset inventory
• Reporting & Escalation
  • Escalate complex infrastructure or access issues to the IT Manager and document resolutions
  • Track assigned work and report status on Asana
  • Carry out any other tasks as required by management

What We Offer

• Real ownership from day one - you run device support and onboarding across the group
• Structured training into Active Directory, Azure / Microsoft 365, and SharePoint administration
• A modern tool stack and genuine appetite for automation and AI
• Competitive compensation commensurate with experience
• A role that grows with you - this is a foundation, not a ceiling

Essential

• Education: Bachelor's degree in Information Technology, Computer Science, or Computer Engineering - fresh graduates and intern-level candidates welcome
• Device skills: Confident hands-on setup of Windows, macOS, and Android devices
• Troubleshooting: Hardware troubleshooting with a methodical, reasoned approach - able to explain why a fix works, not just what to click
• Independence: A self-sufficient, independent operator who owns a task end to end - be ready to give concrete examples
• Learning: A natural proclivity to learn and visible curiosity - evidence such as a home lab, self-pursued certifications, or side projects
• English: Strong written and verbal English

We Will Train You On - growth areas, not filters

• Active Directory, DNS, DHCP
• Azure / Microsoft 365 administration
• Basic integrations and SharePoint administration

Preferred - aptitude matters more than credentials

• AI tools familiarity is a strong plus - ChatGPT, Claude, or similar
• Entry-level certifications such as CompTIA A+ or Microsoft fundamentals
• Arabic language skills - working knowledge for end-user support