IT Operations Specialist

Palms Agro Production Co.; Kuwait; On-site; KWD 15,000 - 25,000; Full time

Job summary

A leading agro-production company in Kuwait is looking for an IT Support Specialist to provide technical assistance for end-user devices and standard applications. The ideal candidate will have a Bachelor’s degree in IT, 2–5 years of relevant experience, and good knowledge of Windows systems. Responsibilities include troubleshooting issues, monitoring IT operations, and maintaining documentation. Proficiency in English is essential, and fluency in Hindi is a plus, especially for candidates with experience in a GCC environment.

Qualifications

• 2–5 years of experience in IT operations or a similar role.
• Good knowledge of Windows OS and common business applications.
• Basic understanding of networking and troubleshooting.

Responsibilities

• Provide technical support for end-user devices and standard applications.
• Troubleshoot hardware, software, and connectivity issues.
• Handle IT incidents and service requests within defined SLAs.
• Monitor daily IT operations and ensure service availability.
• Support LAN/Wi-Fi connectivity and basic network issues.
• Prepare and configure devices for new users.

Skills

Technical support

Troubleshooting

Networking

User support

Communication skills

Problem-solving

English fluency

Hindi (advantage)

Education

Bachelor’s degree in IT or related field

Job description

Responsibilities:

• Provide technical support for end-user devices and standard applications
• Troubleshoot hardware, software, and connectivity issues
• Handle IT incidents and service requests within defined SLAs
• Monitor daily IT operations and ensure service availability
• Support LAN/Wi-Fi connectivity and basic network issues
• Monitor and manage basic server operations as assigned
• Monitor backup processes and report any failures
• Maintain IT assets inventory and device lifecycle tracking
• Prepare and configure devices for new users (onboarding)
• Ensure endpoint security policies and updates are applied
• Maintain documentation and prepare periodic IT reports
• Coordinate with vendors and assist in IT-related tasks and projects

Requirements:

• Bachelor’s degree in IT or related field (or equivalent experience)
• 2–5 years of experience in IT operations or a similar role
• Good knowledge of Windows OS and common business applications
• Basic understanding of networking and troubleshooting
• Experience with user support, devices, and IT operations
• Fluency in English is required
• The Hindi language is an advantage
• Experience in a GCC environment is preferred
• Good communication and problem-solving skills