IT Operations Specialist

Palms Agro Production Company; Kuwait; On-site; KWD 8,928 - 13,392; Full time

Job summary

A leading agriculture firm in Kuwait is looking for an IT support specialist to provide technical assistance and ensure efficient IT operations. Responsibilities include troubleshooting hardware and software issues, managing service requests, and supporting user onboarding. Candidates should have a Bachelor's degree in IT, 2–5 years of relevant experience, and solid knowledge of Windows OS. Fluency in English and experience in a GCC environment are preferred, along with strong communication and problem-solving skills.

Qualifications

• 2–5 years of experience in IT operations or a similar role.
• Fluency in English is required, Hindi language is a plus.
• Experience in a GCC environment is preferred.

Responsibilities

• Provide technical support for end-user devices and standard applications.
• Troubleshoot hardware, software, and connectivity issues.
• Ensure endpoint security policies and updates are applied.
• Prepare and configure devices for new users (onboarding).
• Maintain documentation and prepare periodic IT reports.

Skills

User support

Problem-solving skills

Communication skills

Knowledge of Windows OS

Basic networking understanding

Education

Bachelor’s degree in IT or related field

Job description

Responsibilities

• Provide technical support for end-user devices and standard applications
• Troubleshoot hardware, software, and connectivity issues
• Handle IT incidents and service requests within defined SLAs
• Monitor daily IT operations and ensure service availability
• Support LAN/Wi-Fi connectivity and basic network issues
• Monitor and manage basic server operations as assigned
• Monitor backup processes and report any failures
• Maintain IT assets inventory and device lifecycle tracking
• Prepare and configure devices for new users (onboarding)
• Ensure endpoint security policies and updates are applied
• Maintain documentation and prepare periodic IT reports
• Coordinate with vendors and assist in IT-related tasks and projects

Requirements

• Bachelor’s degree in IT or related field (or equivalent experience)
• 2–5 years of experience in IT operations or a similar role
• Good knowledge of Windows OS and common business applications
• Basic understanding of networking and troubleshooting
• Experience with user support, devices, and IT operations
• Fluency in English is required
• The Hindi language is an advantage
• Experience in a GCC environment is preferred
• Good communication and problem-solving skills