Information Technology Manager - Kuwait

Confidential; Kuwait City; On-site; KWD 40,000 - 60,000; Full time

Job summary

Confidential seeks a seasoned Head of IT to steer day-to-day IT operations, oversee the Group's digital transformation, and govern branch IT. You will align data governance, cybersecurity, and BCM with business goals while guiding ERP and CRM implementations across multiple locations.

The role requires 10–12 years in IT with at least 5 years in senior leadership, plus strong vendor, budget, and stakeholder management skills. A Master’s degree and relevant certifications are preferred.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, MIS, or related field required.
• Master's degree in a relevant discipline preferred.
• Certifications such as PMP, ITIL, CISSP/CISM, COBIT/TOGAF, CBCP are advantageous.

Responsibilities

• Own day-to-day IT operations, systems, and infrastructure while leading digital transformation and IT governance.
• Manage ERP system enhancements and CRM initiatives across branches.
• Oversee helpdesk, hardware onboarding, and sizing of back-end infrastructure and hosting.
• Ensure critical data governance, cybersecurity framework, and business continuity alignment.

Skills

IT leadership

Digital transformation

ERP systems

CRM platforms

Cybersecurity

Data governance

Budget management

Cross-functional collaboration

Education

Bachelor's degree in IT/CS/MIS

Master's degree preferred

PMP

ITIL

CISSP/CISM

COBIT or TOGAF

CBCP

Tools

ERP systems

CRM platforms

Job description

Responsible for the organization's day-to-day IT operations, systems, and infrastructure, while leading the Group's digital transformation agenda, branch-level IT governance, data governance, and overall business continuity management.

Responsibilities / Day-to-Day:

• ERP system and enhancements
• Helpdesk and enhancements
• Hardware and onboarding
• Sizing of back-end infrastructure and hosting
• Website management
• CRM
• Physical security (access control)
• Cybersecurity framework and best practices

Branch IT Governance:

• Establish and manage IT representation in every branch, either through dedicated resources or nominated IT coordinators
• Standardize IT infrastructure, systems, hardware, software, policies, and cybersecurity controls across all branches
• Define clear reporting lines, responsibilities, and escalation paths between branch IT representatives and Group IT
• Ensure reliable and secure branch connectivity to Group systems, including internet redundancy, VPN, and remote access
• Maintain centralized visibility of branch IT assets, licenses, vendors, contracts, incidents, and operating costs
• Conduct periodic branch IT health checks, risk assessments, and compliance reviews
• Manage IT requirements for opening, expanding, relocating, or closing branches
• Consolidate branch requirements into the Group IT roadmap, budget, and procurement plan
• Track branch IT service levels and provide consolidated performance and risk reporting to management
• Ensure each branch has appropriate backup and disaster-recovery arrangements, aligned with the Group Business Continuity Plan

Data Governance:

• Data Protection – establish and enforce policies and controls to safeguard organizational and personal data
• Master Data Management – ensure consistency, accuracy, and governance of core data across systems
• Data Migration – oversee migration efforts as needed (e.g., system upgrades, new platform rollouts, branch consolidations)
• Data Archiving – define and maintain archiving policies and retention practices in line with compliance requirements

Business Continuity (Group-wide):

• Own overall Business Continuity Management for the organization, including developing, testing, and maintaining the Group's business continuity plan, and coordinating cross-functional readiness for major disruptions – branch-level BC/DR arrangements roll up into this Group-wide plan

Long-Term / Digital Transformation Initiative:

• Revamp and improve:
• Reimbursement process
• Air travel and ticketing
• CRM – shift to a true customer relationship management platform
• Enable AI where applicable
• Act as single point of contact (SPOC) for ongoing internal digital transformation.
• Standardize and enhance existing workflows
• Streamline the PR/PO approval cycle, including implementing an authority matrix
• Generate accurate, real-time statistics for each leader on their respective division/unit
• Digitize and develop structured processes for currently paper-based approval cycles

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field (required)
• Master's degree in a relevant discipline (preferred)
• Relevant professional certifications preferred, such as:
• PMP (Project Management Professional)
• ITIL (IT Infrastructure Library)
• CISSP / CISM (for cybersecurity governance)
• COBIT or TOGAF (for IT governance/enterprise architecture)
• Certifications in Business Continuity Management (e.g., CBCP) an advantage

Experience:

• Minimum 10–12 years of progressive IT experience, including at least 5 years in a senior leadership or Head of IT capacity
• Proven experience managing IT operations across multiple branches/locations, ideally within a multi-country or group structure
• Demonstrated experience leading digital transformation initiatives, ERP systems, and CRM platforms
• Experience overseeing cybersecurity frameworks, data governance, and business continuity planning
• Experience managing budgets, vendor relationships, and cross-functional stakeholders