Senior Engineer Demand & Delivery Management

Ooredoo Qatar; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Job summary

Ooredoo Kuwait is seeking a Senior Engineer in Demand & Delivery Management to translate business requirements into scalable Siebel CRM designs and lead architecture for telecom solutions. You will manage vendor relationships, drive delivery milestones, and ensure SLA adherence across digital platforms, middleware, and CRM integrations.

The role demands strong project management, DevOps mindset, and experience with Oracle SOA and cloud migrations.

Qualifications

• Bachelor degree in Telecommunication/Computer/Electronics Engineering or related discipline with institute registration.
• Certified in Oracle SOA and trained in DevOps tools and Agile methodologies.
• Experience with Siebel to Cloud CRM migration and exposure to SAFe methodologies.

Responsibilities

• Translate business requirements into scalable Siebel-based designs and architecture.
• Lead solution architecture for Siebel implementations and integrations to BSS/OSS.
• Drive vendor governance, manage delivery milestones, and ensure SLA compliance.
• Collaborate with stakeholders to align technology with product and marketing needs.
• Oversee end-to-end delivery and post-implementation support within defined timelines.

Skills

Siebel CRM

DevOps

Agile

Project Management

Vendor Management

Architecture

Digital Platforms

Education

Bachelor Degree in Telecommunication/Computer/Electronics Engineering

Tools

Oracle SOA

OSB

WebLogic

REST/SOAP

Job description

VAC9801 - Senior Engineer Demand & Delivery Management

Field:

Technology

Contract Type:

Full Time - Permanent

Location:

Closing Date:

31-Dec-2026

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

Responsible for understanding and analysing business requirements and converting them into technical requirements and providing end to end solution.

Technology Single Point of Contact with business units to understand the requirements and provide optimum solutions in cost effective and improved time to market.

Responsible to facilitate all Digital Initiatives of the company

Responsible to adapt Agile and DevOps concepts to improve Time to Market

Responsible to communicate the feasibility and cost estimate to business unit based on the requirements.

Responsible for solution Design and implementation for Digital platforms (Mobile App, Portal) middleware and associated IT nodes.

Responsible for Business as Usual task and Change Request within the agreed SLA.

Responsible for ADM vendor management, communicate the business requirements and technical scope, approve the end to end solution (HLD & LLD), optimise man days effort.

• The position has different qualifications as mentioned in the “Qualification” section, in which we will be selecting upon hiring exercise.
• Excellent command of both written and verbal English
• Strong communication skills, and ability to understand business requirements.
• Strong Technical and Analytical skills
• Strong Project Management skills
• Negotiation skills
• Conflict Resolution skills
• Experience in new products and services development and a good understanding of Product Development Life Cycle
• Intensive coordination and management across many teams from Business and Technology

Key Accountabilities and Activities

Understand the business requirements and perform feasibility study and provide feedback to the stakeholders with appropriate solution and recommendation with Time To Market (TTM)

Support and coordinate with all stakeholders to align with the expected business unit requirements.

Manage technical deliverables right from new products/services feasibility study to implementation, based on business unit’s requirements.

Communicate with the ADM (Application and Development Management) vendor the priority and requirement pipeline to manage resource capacity.

Convert the business requirements to functional/technical requirements to prepare feasibility study & High Level Design (HLD)

Responsible for developing cost analyses, design considerations, and implementation time-lines.

Agree with the ADM vendor on the complexity level of the solution and expected man days.

Responsible to manage relationships with ADM vendor and technology partner to align technology capabilities to support marketing/product needs

Manage and co-ordinate the inter-departmental functionalities and communications between the Technology and Business Teams within Ooredoo Kuwait for realizing strategic service/product launches.

Manage and drive the SLA/KPI for ADM and highlights project issues to higher management and provides recommendations for improvements

Responsible for setting up acceptance criteria and post development/deployment check of feature/products.

Responsible for quality check and performance KPI for delivered products to business units with supporting documents.

Responsible for seeking approval from Design and Control (DAC) & Change Approval Board for smooth deployment.

Responsible for solution delivery timeline, performance, SLA management, and Quality control of all solution deliveries which will be covered with all testing phases until UAT and regression testing

Discuss or Validate on the business requirement for the requested BAU’s/TMO’s and assign it to vendors and make sure it should be delivered as per business requirement.

Responsible to capture Configuration Management changes and proper documentation.

Supervise System integration/ Functional testing & Deployment to UAT environment.

Assists the management in developing and implementing procedures and standards that will improve efficiency

Bringing in cost saving measure by Identifying and implementing measures to ensure future proof solution within budget.

Contribute in motivating colleagues and peers, providing assistance wherever necessary.

Provides leadership in facilitating the activities of the project team. Works with the team and other stakeholders to establish project goals and priorities.

Promote an equitable, positive and respectful work environment that values cultural and diversity among all employees

Proactively, takes responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise

Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment

Represents Technology in the development of any frameworks related to Demand and Delivery Management and process.

Guide and supervise the project members and facilitate all the needs to be able to deliver the project on time.

Other duties as directed by the head of Demand & Delivery management

Aligning any new project or implementation & Roadmap for Ooredoo group with respective strategy department.

Advance working knowledge Siebel CRM and extensive knowledge in CRM concepts.

Design and define end-to-end Siebel CRM architecture for Telecom solutions (BSS/OSS landscape)

Lead solution architecture for Siebel implementations along with integrations to other BSS nodes

Translate business requirements into scalable Siebel solution designs

Provide architectural guidance on:

Product, Order Management, Asset Management, Billing integrations

Design and oversee integration architecture using:

EAI, EIM, Web Services, REST/SOAP

Define performance, security, and scalability standards

Lead technical design reviews and vendor governance

Collaborate with business stakeholders, product owners, and enterprise architects

Support production issues, performance tuning, and root cause analysis

Ensure compliance with enterprise architecture and telecom best practices

Qualifications

Bachelor Degree in Telecommunication/Computer/ Electronics Engineering or related discipline and appropriate registrations with recognized professional institute.

Degree shall be duly approved by Kuwait Society of Engineers (Not required for Non-Engineers)

Should be certified in Oracle SOA

Trained in DevOps tools and Agile Methodologies

TOGAF or other architecture certification

Experience with Siebel to Cloud CRM migration

Exposure to Agile / SAFe methodologies

Other Information

experience in Demand Planning & Development for Senior Engineer DDM.

experience in Demand Planning & Development for Senior Technical Specialist DDM.

Advance working knowledge in Ericsson CS, Matrix, ESM, SBP,NGVS, ETOPUP, BSCS, Mediation

Advanced working knowledge in Billing and charging system, Subscription Management, CRM, Mobile app and relevant core areas.

Advance working knowledge in Digital platforms (Mobile App, Portal), middleware (OSB), Oracle Fusion: Oracle SOA Suite, OSB, BPEL, OBR, Service adapters, OWSM, WebLogic Server.

Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product

Experience as Solution Architect for Digital and middleware technologies

Experience in Vendor management

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities

Advanced working knowledge in DWH, APP Functionality, OSB, CRM, VAS, Core, , Product Catalogue, Order Care, Provisioning System, Middleware, Mobile Application

Advance working knowledge Siebel CRM and extensive knowledge in CRM concepts.

Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product

Advanced working knowledge of GSM, UMTS, LTE networks

Advanced Telecom Industry Knowledge

Experience in Vendor management

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities

Experience working with marketing and commercial teams.

Good working knowledge on Windows applications (e.g. MS Excel, MS Word, MS PowerPoint, MS Project etc.)

Note: you will be required to attach the following: