Guest Experience Specialist, Front Desk

Millennium Hotels and Resorts; Kuwait City; On-site; KWD 7,500 - 11,000; Full time

Job summary

Millennium Hotels and Resorts Kuwait City is seeking a Front Desk Agent to provide a warm, professional welcome and support guests from check-in to check-out. You will address inquiries, guide guests on hotel facilities, and ensure accuracy in guest records and incidental charges.

Adherence to hotel policies, knowledge of local services, and a commitment to privacy and safety are essential. The role emphasizes guest satisfaction and seamless service throughout the stay.

Qualifications

• Warm and welcoming guest interaction at check-in/check-out.
• Respond to guest inquiries and assist with requests.
• Maintain accurate guest records and process charges accurately.

Responsibilities

• Deliver efficient, courteous service from arrival to departure.
• Greet guests by name when possible and escort to rooms.
• Familiarize guests with hotel amenities and local services.
• Stay informed on hotel information, hours, promotions, events, and attractions.
• Monitor daily rate and occupancy levels for informed decisions.
• Adhere to cashiering standards and accurately post incidental charges.
• Process accounts from check-in to check-out with precision.
• Protect guest privacy and confidentiality of information.
• Demonstrate knowledge of hotel policies and service standards.
• Support environmental, health, and safety policies.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Tools

Front Office System

Reservation Software

Job description

Millennium Hotels and Resorts Kuwait City is seeking a Front Desk Agent to provide a warm, professional welcome and support guests from check-in to check-out. You will address inquiries, guide guests on hotel facilities, and ensure accuracy in guest records and incidental charges.

Adherence to hotel policies, knowledge of local services, and a commitment to privacy and safety are essential. The role emphasizes guest satisfaction and seamless service throughout the stay.