Guest Service Agent Front Desk- Arabic Speaking

Hilton; Kuwait; Remote; KWD 5,600 - 7,800; Full time

Job summary

Hilton Kuwait is seeking a Guest Services Agent Front Desk to support lobby operations, greet guests warmly, answer inquiries, and assist with rooming lists and group luggage.

Fluent in Arabic and English, you will deliver exceptional service with strong communication, and maintain flexible availability for mornings, evenings, weekends and holidays as business needs require; must be legally authorized to work in Kuwait.

Qualifications

• Previous experience in hotel front desk or guest services preferred.
• Excellent verbal and written communication in English and Arabic.
• Flexible availability including mornings, evenings, weekends and holidays.

Responsibilities

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
• Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
• Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying
• Must be legally authorized to work in Kuwait in accordance with Kuwait Labor Law.

Skills

Arabic

English

Job description

Job Identification: 217762

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Agent Front Desk , you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service

• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members

• Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience

• Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage

• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

• Previous experience in a hotel front desk, guest services, customer service, or a related hospitality role is preferred.

• Excellent verbal and written communication skills, with the ability to build positive relationships with guests and team members.

• Fluent in Arabic and English, with strong verbal communication skills in both languages preferred.

• Flexible availability to work mornings and evenings shifts weekends and holidays as business needs require.

• Must be legally authorized to work in Kuwait in accordance with Kuwait Labor Law.