Restaurant Operations Lead: Guest Experience & Growth

Crowne Plaza Hotel; Kuwait City; On-site; KWD 7,800 - 12,000; Full time

Job summary

Crowne Plaza Hotel Kuwait City is seeking a Restaurant Supervisor to lead the on-site restaurant team in daily operations, ensuring exceptional guest service and adherence to IHG standards. The role emphasizes supervision, training, and process optimization to maintain high service quality.

You will coordinate with kitchen and other departments to ensure timely food and beverage service, while upholding food safety, hygiene, and sustainability practices in a busy hotel setting.

Responsibilities

• Supervise and support the restaurant team during daily operations to ensure efficient and professional service.
• Assist in training, coaching, and developing colleagues to improve performance and service standards.
• Conduct daily briefings and allocate duties to ensure smooth operations.
• Foster a positive working environment and encourage teamwork across all departments.
• Ensure colleagues comply with hotel policies, grooming standards, and IHG service expectations.
• Oversee daily restaurant operations, ensuring cleanliness, organization, and readiness before each service period.

Job description

Crowne Plaza Hotel Kuwait City is seeking a Restaurant Supervisor to lead the on-site restaurant team in daily operations, ensuring exceptional guest service and adherence to IHG standards. The role emphasizes supervision, training, and process optimization to maintain high service quality.

You will coordinate with kitchen and other departments to ensure timely food and beverage service, while upholding food safety, hygiene, and sustainability practices in a busy hotel setting.