F&B Guest Experience Specialist

Copthorne Al Jahra Hotel & Resort; Jahra; On-site; KWD 20,000 - 36,000; Full time

Job summary

Copthorne Al Jahra Hotel & Resort in Kuwait seeks an enthusiastic F&B Associate to deliver courteous dining service, take orders, serve meals, and maintain a clean, inviting dining area. You will work with kitchen and F&B teams, upsell menu items, handle payments, and uphold hygiene and safety standards to ensure guest satisfaction.

This role offers opportunities to grow within a premium hotel environment. Training is provided and there are career paths within the property's hospitality

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Take customer orders, answer questions, and make menu recommendations.
• Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
• Serve meals and drinks in accordance with established standards and presentation guidelines.
• Handle guest inquiries, concerns, and requests promptly and courteously.
• Maintain a clean and organized dining area, including setting up tables and clearing dishes.
• Collaborate with kitchen and the F&B team to ensure smooth coordination of service.
• Upsell menu items and promote special promotions to enhance the guest experience.
• Process customer payments and handle cash transactions accurately.
• Follow hygiene and safety guidelines to ensure a clean and safe working environment.
• Assist in restocking and replenishing supplies as needed.
• Work collaboratively with team members to achieve overall F&B goals and guest satisfaction.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job description

Copthorne Al Jahra Hotel & Resort in Kuwait seeks an enthusiastic F&B Associate to deliver courteous dining service, take orders, serve meals, and maintain a clean, inviting dining area. You will work with kitchen and F&B teams, upsell menu items, handle payments, and uphold hygiene and safety standards to ensure guest satisfaction.

This role offers opportunities to grow within a premium hotel environment. Training is provided and there are career paths within the property's hospitality