Restaurant Manager

IHG Hotels & Resorts; Kuwait City; Presencial; KWD 7800 - 11.000; Jornada completa

Descripción de la vacante

IHG Hotels & Resorts in Kuwait City seeks a Restaurant Outlet Supervisor to lead daily restaurant operations, uphold brand standards, and manage a skilled service team. You will oversee staffing, training, guest engagement, and promotions to drive revenue and ensure exceptional guest experiences.

The role requires strong leadership, adherence to health and safety policies, and collaboration with Housekeeping and Stewarding to maintain a pristine dining environment.

Responsabilidades

• Lead daily restaurant operations and ensure high service standards per hotel procedures.
• Represent the outlet in daily F&B and operational meetings.
• Conduct daily team briefings on service standards and updates.
• Prepare staff schedules based on forecasts and events.
• Monitor attendance, performance, grooming, and conduct evaluations.
• Ensure compliance with InterContinental grooming and service standards.
• Oversee sanitation and cleanliness with Housekeeping/Stewarding.
• Maintain service stations, bars, and equipment at par levels.
• Control beverage and related stock per procedures.
• Monitor casual labor and overtime to control costs.
• Engage guests by welcoming, seating, and thanking them.
• Handle guest feedback professionally and implement corrective actions.
• Maintain records of regular and VIP guest preferences.
• Promote upselling to maximize revenue.
• Support and organize outlet promotions.
• Monitor competitors and provide market feedback.
• Ensure compliance with alcohol licensing regulations.
• Maintain records, bookings, and table plans.
• Delegate tasks to ensure smooth operations.
• Foster a positive work environment and team morale.
• Maintain confidentiality of business and guest information.
• Ensure health, safety, and FLS compliance and report hazards.
• Perform any other duties as assigned by senior management.

Descripción del empleo

• Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.
• Represent the outlet in daily F&B meetings and other operational meetings as required.
• Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.
• Prepare staff schedules based on forecasts, business levels, and special events.
• Monitor staff attendance, performance, grooming, and conduct regular evaluations.
• Ensure all team members comply with InterContinental grooming and service standards.
• Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.
• Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.
• Control beverage, cigar, and cigarette stocks in line with hotel procedures.
• Monitor casual labor and overtime to ensure labor costs remain within the approved budget.
• Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.
• Handle guest feedback and complaints professionally and implement corrective actions when necessary.
• Maintain updated records of regular and VIP guest preferences to enhance personalized service.
• Promote upselling initiatives to maximize revenue and achieve sales targets.
• Support and organize outlet promotions and marketing activities to drive business.
• Monitor competitor outlets and provide market feedback reports.
• Ensure compliance with licensing laws and regulations related to alcohol service.
• Maintain accurate department records, booking procedures, and table plans.
• Delegate responsibilities effectively to ensure smooth operations during all service periods.
• Foster a positive work environment that promotes team morale, motivation, and efficiency.
• Maintain confidentiality of business and guest information.
• Ensure full compliance with health, safety, and FLS policies, including proper use of safety equipment and reporting of hazards or incidents.
• Perform any other duties as assigned by senior management.