Executive Housekeeper

Accorhotel; Kuwait City; On-site; KWD 12,000 - 22,000; Full time

Job summary

Accorhotel is seeking an Executive Housekeeper to oversee the entire Housekeeping Department, ensuring rooms and public areas meet the highest cleanliness and hygiene standards. You will lead a team, coordinate with Front Office, and drive guest satisfaction through efficient operations and cost control.

The role requires 3–5 years in a similar position, strong English communication, and proficiency with Opera or Smile PMS and MS Office for scheduling and inventory management.

Qualifications

• Diploma or degree in hospitality management or related field.
• Minimum 3–5 years as an Executive Housekeeper in 5-star hotels or luxury resorts.
• Good command of English for cross-department communication.
• Proficient with hotel PMS and MS Office for scheduling and inventory tracking.
• Strong cost control and inventory management skills.

Responsibilities

• Plan organize and supervise daily housekeeping operations.
• Ensure guest rooms and public areas meet cleanliness standards.
• Coordinate with Front Office for room status arrivals and VIPs.
• Recruit train coach and develop housekeeping staff.
• Maintain hygiene safety and compliance across areas.
• Prepare departmental reports forecasts and budgets.

Skills

Team leadership

Communication

Attention to detail

Guest service

Problem solving

Education

Diploma/Degree in Hospitality Management

Tools

Opera PMS

Smile PMS

Excel

Word

Job description

The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department The position ensures that guest rooms public areas back-of-house areas and other hotel facilities are maintained to the highest standards of cleanliness hygiene presentation safety and guest satisfaction

Key Responsibilities

• Housekeeping Operations
  • Plan organize and supervise daily housekeeping operations
  • Ensure guest rooms and public areas meet established cleanliness and presentation standards
  • Conduct regular inspections of guest rooms corridors public areas back-of-house areas and housekeeping facilities
  • Ensure rooms are prepared and released according to hotel standards and operational requirements
  • Coordinate with Front Office regarding room status arrivals departures VIP guests room moves and special requests
  • Establish and maintain effective cleaning procedures checklists and quality standards
  • Ensure proper handling of lost and found items
• Team Leadership amp Staff Management
  • Recruit train coach and develop housekeeping employees
  • Prepare staff schedules assignments and daily work plans according to occupancy and business needs
  • Conduct daily briefings and communicate operational priorities to the team
  • Monitor employee performance attendance grooming and discipline
  • Provide regular performance feedback and recommend training or development programs
  • Maintain a positive professional and service-oriented working environment
• Quality amp Guest Satisfaction
  • Maintain consistent hotel cleanliness and housekeeping standards
  • Respond promptly to guest complaints and special requests related to housekeeping
  • Follow up on guest feedback and implement corrective actions where required
  • Work closely with other departments to resolve guest and operational issues
  • Support the hotel s guest satisfaction and service quality objectives
• Inventory amp Cost Control
  • Monitor housekeeping supplies linen uniforms guest amenities chemicals and operating equipment
  • Maintain appropriate inventory levels and establish par-stock requirements
  • Control departmental expenses and minimize unnecessary consumption and wastage
  • Conduct regular inventory and linen counts
  • Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary
  • Work with Purchasing and Finance to manage departmental procurement and budgets
• Hygiene Safety amp Compliance
  • Ensure compliance with hotel hygiene sanitation health safety and environmental standards
  • Ensure cleaning chemicals are stored labeled and used correctly
  • Conduct regular checks of housekeeping equipment and work areas
  • Ensure employees follow proper occupational health and safety procedures
  • Implement appropriate procedures for emergencies accidents and hazardous situations
• Administration amp Reporting
  • Prepare housekeeping departmental reports schedules forecasts and budgets
  • Monitor occupancy-related staffing requirements and productivity
  • Maintain accurate records for inventory linen uniforms equipment maintenance issues and lost and found
  • Participate in management meetings and communicate departmental performance and challenges
  • Develop and update housekeeping SOPs and operational procedures
• Interdepartmental Coordination
  • Coordinate closely with Front Office Engineering Food amp Beverage Security Human Resources and other departments
  • Communicate room maintenance issues to Engineering and follow up until completion
  • Support hotel events VIP arrivals group arrivals and special functions
  • Participate in hotel-wide projects and initiatives as assigned by management

Key Performance Indicators KPIs

• Guest satisfaction and housekeeping-related guest feedback
• Guest room cleanliness scores
• Public area cleanliness standards
• Room turnaround and readiness
• Housekeeping productivity
• Departmental budget and cost control
• Linen and amenity consumption
• Staff attendance and turnover
• Training completion and employee performance
• Compliance with hygiene safety and hotel SOPs

Knowledge and Experience

• Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)
• Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards
• Minimum 3-5 years of experience as Executive Housekeeper in 5-star hotels or luxury resorts
• Good command of English (especially for cross-department communication and handling guest requests)
• Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking
• Strong grasp of cost control, inventory management (linen, amenities), and labor scheduling

Competencies

• Hands‑on leader who can lead by example and train staff on standard operating procedures (SOPs)
• Sharp eye for detail, cleanliness, and room presentation standards
• Problem‑solving mindset to handle guest complaints and room maintenance issues quickly
• Ability to work under pressure, manage tight room turnaround times during peak seasons/full house
• Physically fit and energetic, capable of conducting daily physical inspections of rooms and public areas
• Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering
• Polished appearance and professional grooming standards at all times