Field Service Leader: Drive Team, Planning & Customer Success

Atlas Copco; Ahmadi; Presencial; KWD 26 000 - 38 000; Tempo integral

Resumo da oferta

Atlas Copco in Kuwait is seeking a Service Manager to lead the Field Service Engineer team at the Ahmadi office. You will drive performance, coach individuals and ensure safe, efficient execution of customer jobs while meeting service commitments.

You will collaborate with Service Planning, Technical Support, Sales and other functions to resolve escalations, improve planning and profitability, and develop a motivated, inclusive work environment.

Qualificações

• Experience leading field service or technical teams.
• Experience in performance management and planning.
• Knowledge of compressed-air equipment is strongly preferred.

Responsabilidades

• Lead and develop a diverse team of Field Service Engineers.
• Establish regular performance reviews and coaching.
• Coordinate with Service Planning, Technical Support and Sales to improve execution.
• Ensure safety requirements and vehicle/tool oversight.
• Monitor key service KPIs and drive profitability and quality.
• Organize toolbox meetings and drive continuous improvement.

Conhecimentos

Field service leadership

Performance management

Resource planning

Safety compliance

Data interpretation

MS Office

Communication

Formação académica

Bachelor’s degree in Mechanical, Electrical or Instrumentation Engineering

Diploma or Apprenticeship with 5 years compressed-air experience

Ferramentas

MS Office

Descrição da oferta de emprego

Atlas Copco in Kuwait is seeking a Service Manager to lead the Field Service Engineer team at the Ahmadi office. You will drive performance, coach individuals and ensure safe, efficient execution of customer jobs while meeting service commitments.

You will collaborate with Service Planning, Technical Support, Sales and other functions to resolve escalations, improve planning and profitability, and develop a motivated, inclusive work environment.