Field Service Leader - Engineer Team & Ops Excellence

Atlas Copco Group Co.,Ltd; al-Ahmadi; Presencial; KWD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site office in Ahmadi

Descripción de la vacante

Atlas Copco Group Co.,Ltd is seeking a Service Manager to lead and develop a Field Service Engineer team in Ahmadi, Kuwait. You will drive performance, planning discipline, and customer satisfaction through coaching, reviews and close collaboration with CTS and sales teams.

The role emphasizes safety, contract execution, and profitability, with a hands-on leadership approach and regular performance feedback to build capability across diverse engineers.

Formación

• Proven experience leading or developing field service, operational or technical teams.
• Experience managing performance, resource planning, service execution and operational improvement.
• Ability to read service reports and guide actions to specialists.
• Strong command of MS Office and data-driven decision making.

Responsabilidades

• Lead and develop a diverse team of Field Service Engineers through recruitment, onboarding, and performance coaching.
• Establish a regular people-management rhythm with monthly one-on-one meetings and reviews.
• Coordinate with Service Planning, Technical Support, Sales, HR, SHEQ to resolve escalations and improve contract execution.
• Monitor WIP, utilization, time on site and costs to protect profitability and improve efficiency.
• Ensure safety compliance and oversee service vehicles and equipment inspections.
• Organize toolbox meetings and drive continuous improvement using performance data.

Conocimientos

Leadership

People management

Performance mgmt

Recruitment

Educación

Bachelor’s degree in Mechanical, Electrical or Instrumentation Engineering

Technical diploma or apprenticeship

Herramientas

MS Office

Descripción del empleo

Atlas Copco Group Co.,Ltd is seeking a Service Manager to lead and develop a Field Service Engineer team in Ahmadi, Kuwait. You will drive performance, planning discipline, and customer satisfaction through coaching, reviews and close collaboration with CTS and sales teams.

The role emphasizes safety, contract execution, and profitability, with a hands-on leadership approach and regular performance feedback to build capability across diverse engineers.