Executive Housekeeper -Mövenpick Hotel & Resort Al Bida’a Kuwait

argana-resorts; Kuwait City; On-site; KWD 24,000 - 36,000; Full time

Job summary

Mövenpick Hotel & Resort Al Bida'a Kuwait is seeking an Executive Housekeeper to oversee the Housekeeping Department, ensuring top standards of cleanliness, safety, and guest satisfaction. You will supervise operations, inspections, and staff across rooms, public areas, and back-of-house spaces.

Ideal candidates bring 3–5 years in a similar role at luxury properties, strong leadership, English communication, and experience with Opera/Smile PMS and inventory control.

Qualifications

• Diploma/Degree in Hospitality Management or related field.
• Deep knowledge of housekeeping chemicals and cleaning equipment.
• Minimum 3-5 years of experience as Executive Housekeeper in 5-star hotels or luxury resorts.
• Good command of English.
• Proficient in Hotel PMS (Opera, Smile) and basic MS Office.
• Strong cost control, inventory management, and labor scheduling.

Responsibilities

• Plan, organize, and supervise daily housekeeping operations.
• Ensure rooms and public areas meet cleanliness and presentation standards.
• Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.
• Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.
• Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.
• Develop and update housekeeping SOPs and operational procedures.

Skills

Leadership

Attention to detail

Communication

Cross-department coordination

English proficiency

Education

Diploma/Degree in Hospitality Management

Tools

Opera PMS

Smile PMS

Job description

Company Description

Mövenpick Hotel & Resort Al Bida'a Kuwait is a prestigious five-star beachfront resort located in the Al Bida'a area of Salmiya, Kuwait. Part of the internationally renowned Accor hospitality group, the resort combines contemporary Mediterranean architecture with the warmth and charm of Arabian hospitality.

Overlooking the Arabian Gulf, the resort offers an exceptional hospitality experience for both business and leisure travellers. Its facilities include spacious rooms, suites and residences, three swimming pools, two restaurants, a private beach, health club, shisha terraces and a children's playground.

Ideally situated with convenient access to Kuwait International Airport, major shopping destinations and key city attractions, Mövenpick Hotel & Resort Al Bida'a Kuwait provides a distinctive environment where luxury, comfort and personalised service come together.

We take pride in creating memorable guest experiences through our commitment to service excellence, teamwork and genuine hospitality.

Join our team and become part of an environment where hospitality is our passion and our people are our greatest asset.

Job Description

The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction.

Key Responsibilities

Housekeeping Operations

• Plan, organize, and supervise daily housekeeping operations.


• Ensure guest rooms and public areas meet established cleanliness and presentation standards.


• Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.


• Ensure rooms are prepared and released according to hotel standards and operational requirements.


• Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.


• Establish and maintain effective cleaning procedures, checklists, and quality standards.


• Ensure proper handling of lost and found items.

Team Leadership & Staff Management

• Recruit, train, coach, and develop housekeeping employees.


• Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.


• Conduct daily briefings and communicate operational priorities to the team.


• Monitor employee performance, attendance, grooming, and discipline.


• Provide regular performance feedback and recommend training or development programs.


• Maintain a positive, professional, and service-oriented working environment.

Quality & Guest Satisfaction

• Maintain consistent hotel cleanliness and housekeeping standards.


• Respond promptly to guest complaints and special requests related to housekeeping.


• Follow up on guest feedback and implement corrective actions where required.


• Work closely with other departments to resolve guest and operational issues.


• Support the hotel's guest satisfaction and service quality objectives.

Inventory & Cost Control

• Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment.


• Maintain appropriate inventory levels and establish par-stock requirements.


• Control departmental expenses and minimize unnecessary consumption and wastage.


• Conduct regular inventory and linen counts.


• Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.


• Work with Purchasing and Finance to manage departmental procurement and budgets.

Hygiene, Safety & Compliance

• Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.


• Ensure cleaning chemicals are stored, labeled, and used correctly.


• Conduct regular checks of housekeeping equipment and work areas.


• Ensure employees follow proper occupational health and safety procedures.


• Implement appropriate procedures for emergencies, accidents, and hazardous situations.

Administration & Reporting

• Prepare housekeeping departmental reports, schedules, forecasts, and budgets.


• Monitor occupancy-related staffing requirements and productivity.


• Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.


• Participate in management meetings and communicate departmental performance and challenges.


• Develop and update housekeeping SOPs and operational procedures.

Interdepartmental Coordination

• Coordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments.


• Communicate room maintenance issues to Engineering and follow up until completion.


• Support hotel events, VIP arrivals, group arrivals, and special functions.


• Participate in hotel-wide projects and initiatives as assigned by management.

Key Performance Indicators (KPIs)

• Guest satisfaction and housekeeping-related guest feedback


• Guest room cleanliness scores


• Public area cleanliness standards


• Room turnaround and readiness


• Housekeeping productivity


• Departmental budget and cost control


• Linen and amenity consumption

Qualifications

Knowledge and Experience

• Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)


• Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards


• Minimum 3-5 years of experience as Executive Housekeeper in 5-star hotels or luxury resorts


• Good command of English (especially for cross-department communication and handling guest requests)


• Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking


• Strong grasp of cost control, inventory management (linen, amenities), and labor scheduling

Competencies

• Hands‑on leader who can lead by example and train staff on standard operating procedures (SOPs)


• Sharp eye for detail, cleanliness, and room presentation standards


• Problem‑solving mindset to handle guest complaints and room maintenance issues quickly


• Ability to work under pressure, manage tight room turnaround times during peak seasons/full house


• Physically fit and energetic, capable of conducting daily physical inspections of rooms and public areas


• Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering


• Polished appearance and professional grooming standards at all time.