Housekeeping Supervisor

Dar Al Shifa Hospital; Kuwait; On-site; KWD 5,600 - 10,000; Full time

Job summary

Dar Al Shifa Hospital seeks an experienced Housekeeping Supervisor to lead Room Attendants and Floor Helpers, ensuring compliance with hospital cleanliness and safety standards. You will coordinate daily operations, schedule cleaning tasks, and manage maintenance requests while upholding infection control policies.

Requirements include English and Arabic language skills, a minimum of 3 years in hospital or hotel housekeeping, and proven supervisory experience of 15+ staff.

Qualifications

• Minimum 3 years in hotel / hospital housekeeping.
• Proven experience supervising housekeeping departments of 15+ employees.

Responsibilities

• Direct and controls all subordinate Room Attendants & floor helpers to meet guest expectations.
• Ensure vacant dirty rooms are cleaned quickly and report to Admission Office to maximize revenue.
• Plan, organize and direct team members for high guest satisfaction.
• Assign rooms for deep cleaning per schedule and monitor the process.
• Report engineering failures and coordinate repair schedules.
• Maintain high cleanliness standards and safety policies.

Skills

Team supervision

Operational planning

Infection control

Tools

Rooms management systems

MS Word

Excel

Outlook

Job description

Requisition ID2083-Posted21/10/2026-Hospitality

To direct and control the activities of the Room Attendants and Floor helper ensuring the Hospital achieves its guest satisfaction objectives. To ensure the cleanliness and maintenance of the rooms, front and back of the house and pantries in accordance with the hospital’s standards.

Main Duties and Responsibilities/Performance Standards

• Direct and controls all subordinate Room Attendants & floor helpers to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
• Ensure vacant dirty rooms are cleaned speedily and report as vacant clean to Admission Office in order to maximize potential room revenue.
• Planning, organizing and directing team members to ensure the highest degree of guest Satisfaction.
• Assigns rooms for deep cleaning as per schedule and monitors the cleaning process.
• Reports engineering failures and breakdowns and follows up on repair schedules.
• Oversee the cleanliness and Facility maintenance assessment and follow up and making sure the quality of work
• Maintains and adheres to the policy regarding lost and found and reports any security concerns to HOD.
• Handles customer complaints if possible or reports them to HOD.
• Reports sickness or misconduct of housekeeping associates to immediate Superior.
• To build an efficient team of associates by taking an active interest in their welfare, safety and security, training and development.
• Ensures that all associates have a complete understanding of the company’s Policies and procedures in order that they may adhere to them.
• Conduct straining for new and existing associates as directed and reports all activities to the Executive Housekeeper on a monthly basis and keeps accurate departmental records of all training conducted.
• Make appropriate suggestions and recommendations to HOD for the general improvement of the hospital.
• Contributes to the morale and team spirit of the hospital by maintaining effective relationships with colleagues.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.

Clinical Responsibilities:

• Follow the infection control policy and procedure.

Development and Planning:

• Conduct staff trainings and staff development programs

Physical Demands:

• A certain level of physical fitness is necessary for this work, indicates a job listing from DASH standard. Cleaning hospital areas requires a great deal of standing and walking, reaching with hands and arms, and bending, stooping, kneeling and crouching. She needs good vision and a good sense of smell

Working Condition:

• Housekeeping supervisors typically must be willing to work varied shifts, including weekends and holidays, because hospital is always open.
• Ensures quality and patient safety practices are followed.
• Provides or promotes people-centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications, Competences and Skills

Experience:

• Minimum 3 years in hotel / Hospital housekeeping department
• Proven experience supervising housekeeping departments of 15+ employees

Licensure: Not Applicable

Language: English and Arabic

• Working knowledge of rooms management systems.
• Basic Knowledge of MS Word, Excel & Outlook

Performance Competencies

• Communication - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management - Managing one's own time and the time of others.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Instructing - Teaching others how to do something.
• Writing - Communicating effectively in writing is appropriate for the needs of the audience.
• Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.

Principle Working Relationships and Remarks