Housekeeping Supervisor

Royale Hayat; Kuwait; On-site; KWD 15,000 - 23,000; Full time

Job summary

Royale Hayat is seeking a Housekeeping Supervisor in Kuwait to supervise attendants, ensure cleanliness, and deliver guest-centered service. The role requires training staff, handling complaints, and maintaining equipment records while upholding hospital-grade standards.

The candidate should have 2–3 years of housekeeping experience, high school education, and fluency in English and Arabic, with a strong focus on safety and teamwork.

Qualifications

• Good spoken and written English and Arabic.
• Strong background in training at all levels and in all areas of the Housekeeping Operation.

Responsibilities

• Supervise and monitor the work of housekeeping attendants to maintain cleanliness and guest service standards.
• Handle guest complaints promptly and report incidents to the Executive Housekeeper.
• Prepare attendants assignments, issue keys and supplies, and ensure staff punctuality and grooming.
• Inspect housekeeping areas to ensure standards are met and correct procedures are followed.
• Train attendants and advise the Executive Housekeeper on performance issues.
• Monitor usage of chemicals and supplies and suggest reductions; order supplies as needed.
• Maintain equipment records and coordinate maintenance and repairs.
• Ensure safety and fire procedures are understood and followed.

Skills

English

Arabic

Education

High School

Job description

To supervise and monitor the work of the Housekeeping attendants in order to maintain established standards of cleanliness and provide efficient service to the guests.

• Consistently provides and maintains the highest standard of guest care and service.
• Be familiar with Departmental Standards of Performance and be able to demonstrate their application.
• Handles any Guest complaints or problems promptly and ensures that all resolved/unresolved incidents are reported to the Executive Housekeeper.
• Reports any damage to furniture, fittings and equipment to the Executive Housekeeper.
• Prepares attendants assignments, issues keys and supplies.
• Ensures staff is punctual, properly groomed and clean-shaven.
• Inspects all housekeeping related areas to ensure cleanliness and physical appearance are in line with the established standards.
• Supervises cleaning of areas assigned and ensures correct procedures are followed and appropriate equipment and materials are being used to achieve the Hospitals standards.
• Trains and assists attendants and advises the Executive Housekeeper if performance is not satisfactory.
• Monitors usage of chemicals and supplies and suggests ways of reducing consumption and wastage. Orders supplies as necessary.
• Maintains accurate equipment records and takes appropriate action regarding servicing and repairs. Ensures equipment is being cleaned and well maintained at all times.
• Be security conscious with respect to guest/staff/hospital property/welfare and reports suspicious circumstances to Executive Housekeeper.
• Reports any maintenance or items in need of repair and follows up.
• Handles Lost & Found as per policy.
• Assists in inventories.
• Receives special requests from guests, takes appropriate action and records these items.
• Assists in implementing Emergency procedures when required.
• Reports any room discrepancies, DNDs and follows up.
• Ensures proper hand over is given at the beginning and end of each shift.
• Reads logbook and takes action where necessary.
• Prepares and holds training sessions for housekeeping attendants.
• Holds communication meetings and issues minutes.
• Actively participates in implementing and maintaining environmental procedures and contributes any additional suggestions.
• Initiates and follows up on periodic cleaning schedules.
• Initiates and aids in effective communications on all levels.
• Maintains departmental area in a safe, hygienic and presentable state at all times.
• Demonstrates a working knowledge of fire prevention and follows the hospital evacuation plan on hearing the fire alarm.
• Attends meetings, training sessions and courses as required.
• Maintains a high level of personal hygiene, grooming and be clean-shaven at all times in order to set an example to Supervisors and Housekeeping attendants.
• Ensures his/her uniform is well pressed and in a good state of repair at all times.
• Co-operates and communicates with his/her colleagues, Supervisors, Head of Department and Management to ensure effective department team work and high morale.
• Maintains a harmonious relationship with all staff.
• Be punctual, honest and hard working.
• Greets guests with a SMILE and by name whenever possible.
• Performs other tasks and duties within the scope of the knowledge, skills, and experience required for the job, as assigned by the immediate superior.

Education & Licensure

• High School education is required, further schooling is not a necessity.
• Experience and skills knowledge is more important than qualifications.

Professional Experience

• At least 2-3 years experience in a similar operation and a good track record of progression and experience in all aspects of the Housekeeping Department.

Specialized Knowledge

• Good spoken and written English and Arabic.
• Strong background in training at all levels and in all areas of the Housekeeping Operation.
• Strong attributes should include positive attitude, standards orientated, committed to team members development, good overall experience including office areas, budgets etc. and a desire to progress to the next level.
• Good presentation and well groomed.
• Positive and attentive attitude towards guests and fellow colleagues at all times.
• Be fully conversant with Fire and Safety procedures and to adhere to them.
• Be fully conversant with the Hospital's facilities, opening hours, special events as well as Tourist areas in Bahrain to be able to answer basic guest questions on these subjects

Conditions: This job description is subject to periodic review and may be changed at any time by authorized personnel.