Customer Success Manager

KinFitz & Co.; Kuwait City; Presencial; KWD 11.000 - 13.000; Jornada completa

Descripción de la vacante

KinFitz & Co. in Kuwait is seeking a customer success professional to own AI adoption for large organisations, beyond simply licensing Copilot.

You will run workshops with executives and department heads, map current processes, and design how Copilot transforms work, with a hands-on deployment mindset. You will train users, drive change management, and act as a trusted advisor, coordinating with stakeholders at all levels to ensure genuine adoption across enterprise and government clients in the

Formación

• 3–5 years in customer success, consulting or business analysis.
• Hands-on experience with Microsoft 365 and Copilot, including training/workshops.
• Knowledge of Microsoft Power Platform and SharePoint.
• Confident presenting to senior stakeholders and running workshops.

Responsabilidades

• Deliver Copilot workshops to executives, end users and departments.
• Identify practical Copilot use cases for marketing, operations, HR and support.
• Map how customers work today and design Copilot-enabled processes.
• Train and support users to ensure genuine Copilot adoption.
• Guide customers through change management during adoption.
• Act as a trusted advisor and build relationships with stakeholders at all levels.

Conocimientos

Arabic fluency

English fluency

Public speaking

Workshop facilitation

Educación

Technical or engineering degree

Herramientas

Microsoft 365

Copilot

Power Platform

SharePoint

Descripción del empleo

Are you a customer success or consulting professional who wants to own how large organisations actually adopt AI, rather than just handing them a licence and hoping?

This role is with a Microsoft partner specialising in Microsoft 365 Copilot and AI adoption for enterprise and government customers across the Gulf. They deploy Copilot into large organisations through their own rapid deployment programme, and they are now building out their presence in Kuwait.

You would be the person on the ground. Running workshops with executives and department heads, working out where Copilot genuinely changes how teams work, and making sure people actually use it once it lands.

What's in it for you?

• KWD 1,000 to 1,200 per month
• Based in Kuwait, working directly with executives and department heads at major enterprise and government customers
• Real ownership of the customer journey, from use case discovery through to adoption
• Joining an established Microsoft specialist at the point they expand into the market

What will you be doing?

• Delivering Copilot workshops to executives, end users and whole departments across customer organisations
• Identifying practical Copilot use cases for teams in marketing, operations, HR and support
• Mapping how customers work today and designing how Copilot changes that for the better
• Training and supporting users so they are genuinely using Copilot well, not just logging in
• Guiding customers through change management as they adopt new ways of working
• Acting as a trusted advisor, building relationships with stakeholders at every level

What do you need?

• 3 to 5 years in customer success, consulting or business analysis
• Hands-on experience with Microsoft 365 and Copilot, ideally having delivered training or workshops around them
• Working knowledge of Microsoft Power Platform and SharePoint
• Confident presenting to senior stakeholders and running a room
• Fluent Arabic and English, based in Kuwait
• A technical or engineering degree is a bonus, along with genuine curiosity about how AI changes the way people work