Customer Service Associate/ Sales Executive | Retail | M&S | Kuwait

Al-Futtaim; Gouvernement Hawalli; On-site; KWD 14,000 - 21,000; Full time

Job summary

Al-Futtaim Retail in Kuwait invites applications for a Customer Service Associate. You will help customers, maintain store standards, manage inventory, and support sales while ensuring a welcoming environment.

The role emphasizes upselling, cash register operations, and teamwork to meet store goals. Previous retail experience and strong communication are preferred.

Qualifications

• Previous experience in customer-facing roles, especially in retail environments.
• Strong verbal communication and interpersonal skills.
• Ability to upsell and cross-sell products.

Responsibilities

• Engage with customers to provide a high level of service and assist with their needs.
• Maintain store standards and visuals per company guidelines.
• Assist with stock receiving and inventory management to keep shelves full.
• Support upselling and cross-selling to drive sales while staying informed on product details.
• Operate the cash register and process transactions accurately in line with policy.

Skills

Customer Service

Communication Skills

Sales Skills

Attention to Detail

Job description

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long‑term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the Role

• The Customer Service Associate plays a key role in delivering exceptional service to customers. Responsibilities include maintaining store standards, managing inventory, and assisting with sales. The role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies. Success in this role is measured by customer satisfaction, sales performance, and the organization and cleanliness of the store.

What You Will Do

Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and elevate issues as needed.

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross‑selling.
• Stay updated on product information to make informed recommendations.

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills To Be Successful

• Customer Service Experience
• Communication Skills
• Sales Skills
• Attention to Detail

What Qualifies You For The Role

• Previous experience in customer-facing roles, especially in retail environments, focused on excellent service.
• Strong verbal communication and interpersonal skills to effectively interact with customers.
• Ability to recommend products and actively engage in upselling and cross‑selling.
• Experience in operating cash registers and following cash handling procedures.
• Ability to maintain high store standards, both in product organization and cleanliness.
• Proven ability to work well within a team to achieve store goals.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia. We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards. Join us and be part of The Heart of Tomorrow.