Personal Shopper - Bloomingdale's Kuwait

Al Tayer Group; Kuwait; On-site; KWD 8,928 - 13,392; Full time

Job summary

A luxury retail company in Kuwait is seeking a Personal Shopper with 5-6 years of experience in retail sales or customer service. The role focuses on providing a personalized shopping experience to exclusive customers, highlighting new products, and maintaining strong customer relationships. Ideal candidates will have a strong client focus, product knowledge, and excellent organizational skills, ensuring high standards of service and customer satisfaction.

Qualifications

• 5-6 years of retail sales or customer service experience with luxury brands.
• Strong problem-solving initiatives and ability to resolve customer issues.
• Capability to maintain and grow client relationships effectively.

Responsibilities

• Identify customer needs and recommend products accordingly.
• Analyze consumer behavior and provide superior customer service.
• Maintain relationships with key customers and inform them of new arrivals.
• Develop the Personal Shopping customer database.
• Keep abreast of market trends and competitor activities.

Skills

Client focused

Organizational skills

Product & brand knowledge

Attention to detail

Relationship management

Education

High School or 'O' Levels

Job description

About Us

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omn presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

To initiate and drive a specialist and personalized selection for exclusive customers and contribute to maximize customer satisfaction and customer loyalty.

Responsibilities

• Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.
• Analyse consumer behavior and provide superior standards of customer service with an individual using a distinct personalised approach.
• Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.
• Provide feedback to buyers on customer preferences.
• Maintain confidentiality of customers’ personal information and assure the information will be solely utilised for the store.
• Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.
• Develop, grow and establish relationships with customers resulting in the growth of the Personal Shopping customer database.
• Keep abreast of the market trends and competitor activities at all times.

About You

Education/Certification and Continued Education

• High School or “O” Levels

Years of Experience

• 5-6 years retails sales or customer service experience with luxury brands

Knowledge & Skills

• Must be client focused and take initiate to resolve the problems.
• Take initiative to seek out responsibilities and follows through on all projects and tasks.
• Must have product & brand knowledge.
• Must posses strong organizational skills.
• Must demonstrate attention to details.
• Has the ability to continue client relationship.