Club Lounge Concierge & Guest Experience Specialist

Kimpton; Kuwait; On-site; KWD 10,000 - 15,000; Full time

Job summary

Kimpton in Kuwait seeks a guest services ambassador to greet and assist guests with warmth, using guest names and personalized service. You will stay aware of arrivals at Club Lounge, handle keys and IDs, and act as a trusted contact for resolving issues and local inquiries.

You’ll read logbooks at shift start, answer calls politely, and support colleagues with ad-hoc duties while upholding safety procedures and brand standards.

Responsibilities

• Greet and welcome all guests in a friendly, helpful manner using guest names when possible.
• Provide personalized service and anticipate guests' needs throughout stay.
• Be aware of arrivals at Club Lounge, Club Floors, ICA, and VIP guests.
• Read communication logbooks and notices at the start of each shift.
• Answer telephone promptly with courteous, name and department identified.
• Process IDs, issue room keys, and manage safety deposit boxes securely.
• Record guests' preferences and act on messages, requests, questions and concerns.
• Be a trusted contact for guests, assisting with billing issues and local knowledge; involve management when needed.
• Follow safety procedures, report incidents, and wear required protective gear.
• Maintain a professional appearance and serve as a brand ambassador.
• Keep aware of events and activities on the day’s schedule.
• Jump into ad-hoc duties when colleagues need help.

Job description

Kimpton in Kuwait seeks a guest services ambassador to greet and assist guests with warmth, using guest names and personalized service. You will stay aware of arrivals at Club Lounge, handle keys and IDs, and act as a trusted contact for resolving issues and local inquiries.

You’ll read logbooks at shift start, answer calls politely, and support colleagues with ad-hoc duties while upholding safety procedures and brand standards.