Telecom Retail Store Executive — Sales & Service

Ooredoo Group; Kuwait City; On-site; KWD 2,700 - 4,500; Full time

Job summary

Ooredoo Kuwait is hiring at our Retail Store for a customer-focused Sales Associate. You will attend to customers, provide information on Ooredoo products and services, and drive eligible upsell opportunities in-store.

You will handle enquiries, process payments, maintain up-to-date product knowledge, and strive to deliver best-in-class service that supports customer retention and satisfaction.

Qualifications

• 2 year diploma in business or a related discipline.
• High school certificate with relevant work experience.
• Required years of experience based on progression ladder related experience.
• MS Office
• Fluency in written and verbal English and Arabic.
• Good interpersonal and communication skills

Responsibilities

• Provides information on Ooredoo Kuwait products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.
• Sell Ooredoo Kuwait products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.
• Seek the opportunity to up-sell and cross -sell, where possible to meet Ooredoo Kuwait objectives that serve targeted segments
• Promote and sell other products within Ooredoo Kuwait product portfolio that enriching consumer and corporate customers value (Telecom. services & devices)
• Promote and sell products related to sister companies (owned by Ooredoo) and maintain fulfilment of customer needs from Fixed and Mobile services
• Apply the needed validation that maintain quality customers acquired
• Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
• Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.

Skills

MS Office

Fluency in English

Fluency in Arabic

Good interpersonal skills

Education

2 year diploma in business or related discipline

High school certificate with relevant work experience

Job description

Ooredoo Kuwait is hiring at our Retail Store for a customer-focused Sales Associate. You will attend to customers, provide information on Ooredoo products and services, and drive eligible upsell opportunities in-store.

You will handle enquiries, process payments, maintain up-to-date product knowledge, and strive to deliver best-in-class service that supports customer retention and satisfaction.