Call Center Representative / sales

Ur Off Road; Kuwait City; On-site; KWD 7,200 - 11,000; Full time

Job summary

UR OFF ROAD in Kuwait City is seeking a full-time Call Center Representative to handle inbound calls, answer inquiries, and provide product information on off-road gear. You will guide customers through the sales process, recommend suitable items, and assist with orders while coordinating with sales and warehouse teams.

The role emphasizes meeting sales targets and maintaining high customer satisfaction, with on-site work required in Kuwait City.

Qualifications

• Customer service experience with focus on customer satisfaction.
• Clear communication, rapport-building and professional handling of concerns.
• Experience in or comfort with call center sales processes and targets.
• Proficient English; Arabic is an advantage for customer interactions.
• Ability to work on-site in Kuwait City on a full-time schedule.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Provide product information for off-road, overlanding, and camping items.
• Guide customers through the sales process and assist with order placement.
• Update customer records in internal systems and coordinate with teams for fulfillment.
• Meet individual and team sales targets while maintaining high customer satisfaction.

Skills

Customer service

Interpersonal skills

CRM systems

English fluency

Arabic beneficial

Sales aptitude

On-site reliability

Tools

CRM software

Job description

Company Description

UR OFF ROAD is a specialized retailer focused on off-road, overlanding, and camping products. The company offers a curated selection of gear designed to support outdoor enthusiasts in varied terrain and conditions. Team members work with customers who value quality, performance, and reliability in their equipment. Joining UR OFF ROAD provides an opportunity to contribute to a growing brand in the outdoor and adventure space, helping customers prepare for safe and enjoyable trips.

Role Description

This is a full-time, on-site Call Center Representative / Sales role based in Kuwait City. The role involves answering inbound calls, responding to customer inquiries, and providing product information related to off-road, overlanding, and camping items. The representative will guide customers through the sales process, recommend suitable products, and support order placement and follow-up. Daily tasks include handling customer concerns, updating customer records in internal systems, and coordinating with the sales and warehouse teams to ensure smooth order fulfillment. The role also requires meeting individual and team sales targets, maintaining high customer satisfaction levels, and following company policies and procedures.

Qualifications

• Customer service and support skills, including experience as a Customer Service Representative and a focus on Customer Satisfaction.
• Strong Interpersonal Skills to communicate clearly, build rapport, and handle customer concerns professionally.
• Customer Support capabilities, including managing inquiries, resolving issues, and maintaining a positive customer experience.
• Computer Literacy, with the ability to use call center software, CRM systems, and basic office applications.
• Proficient spoken and written communication skills in English; Arabic proficiency is an advantage.
• Sales aptitude, including basic knowledge of retail or call center sales processes and comfort working with sales targets.
• Interest in or familiarity with off-road, overlanding, and camping products is highly beneficial.
• Ability to work on-site in Kuwait City on a full-time schedule, demonstrating reliability and punctuality.