online sales supervisor

Gulf Resources Trd. & Cont. Co.; Kuwait City; On-site; KWD 10,000 - 15,000; Full time

Job summary

Gulf Resources Trd. & Cont. Co. in Kuwait City is seeking an Online Sales Supervisor to lead our on-site online sales operations. You will supervise the online sales team, track KPIs, respond to inquiries, and ensure timely order fulfillment.

Responsibilities include optimizing product listings, coordinating with marketing and logistics, analyzing sales data, and delivering performance reports. You will coach staff to maintain high standards and achieve target-driven results.

Qualifications

• Experience in online sales or e-commerce operations.
• Ability to analyze sales data and KPIs.
• Strong team leadership and training abilities.
• On-site work in Al Asimah, Kuwait.

Responsibilities

• Supervise online sales team and monitor targets.
• Optimize product listings and coordinate promotions.
• Collaborate with marketing and logistics to enhance customer experience.
• Prepare performance reports and coach staff to maintain high standards.

Skills

Analytical skills

Team management & training

Customer service & communication

Online sales / e-commerce experience

CRM familiarity

Office software proficiency

Education

Diploma or Bachelor's degree in business/marketing or related field

Tools

CRM systems

E-commerce platforms

Google Analytics

Job description

Company Description

Gulf Resources Trd. & Cont. Co. is a Kuwait-based company recognized for delivering value-added distribution solutions across diverse sectors. The organization focuses on efficient supply chain practices, reliable product delivery, and strong customer relationships. Operating in a dynamic market, Gulf Resources emphasizes quality, service, and continuous improvement. Team members benefit from a collaborative environment with opportunities to contribute to business growth and client satisfaction. The company is well-positioned for professionals seeking stability and career development within Kuwait’s distribution industry.

Role Description

The Online Sales Supervisor is a full-time, on-site role based in Al Asimah, Kuwait, responsible for overseeing online sales operations and performance. Day-to-day tasks include supervising the online sales team, monitoring sales targets and KPIs, and ensuring timely response to customer inquiries and orders. The role involves optimizing product listings, coordinating promotions, and collaborating with marketing and logistics teams to improve online customer experience and order fulfillment. The Online Sales Supervisor will analyze sales data, prepare performance reports, and recommend improvements to processes, tools, and customer service standards. This position also includes coaching and training team members to maintain consistent sales practices and uphold company policies.

Qualifications

• Candidates should possess strong Analytical Skills to interpret sales data, track KPIs, and support data-driven decisions.
• Candidates should possess Team Management and Training abilities to lead, mentor, and develop an effective online sales team.
• Candidates should possess Customer Service and Communication skills to handle customer interactions professionally and coordinate with internal stakeholders.
• Candidates should have experience in online sales, e-commerce platforms, or digital retail operations.
• Candidates should demonstrate proficiency in basic office software and online sales tools; knowledge of CRM systems is an advantage.
• Candidates should have a diploma or bachelor’s degree in business, marketing, or a related field, or equivalent practical experience.
• Candidates should be able to work on-site in Al Asimah, Kuwait, and manage workload in a fast-paced, target-driven environment.