Service Sales Representative at Al Mulla Group

Al Mulla Group; Kuwait City; On-site; KWD 5,600 - 7,800; Full time

Benefits offered by this job

Incentive based on approved scheme

Job summary

Al Mulla Group in Kuwait City seeks a Service Sales Representative to present, promote, and sell service contracts to existing customers on-site.

You will conduct cost-benefit analyses, maintain strong customer relationships, and coordinate with field service teams to maximize contract adoption and satisfaction. Ideal candidates have a diploma in Commerce/Marketing/Arts/Technical Courses and 2–3 years in sales, with fluency in Arabic/English; Hindi helpful.

Qualifications

• Educational Qualifications Education Degree : Diploma Major : Commerce / Marketing / Arts / Technical Courses
• Experience Years of Experience : 2 - 3 Years Field of Experience : Sales
• Skills listed include readiness for field work, motivation, and strong selling abilities.

Responsibilities

• Present, promote, and sell Service Contracts to existing customers using clear value-based and cost-justified arguments.
• Conduct cost-benefit and needs analysis comparing Service Contracts versus on-call services to drive higher contract adoption.
• Establish, develop, and maintain strong and positive customer relationships.
• Engage customers through on-site meetings, telephone calls, and digital communication channels as required.
• Expedite resolution of customer issues and complaints by coordinating with Field Service Managers and the Call Center to maximize customer satisfaction.
• Achieve agreed Service Contract penetration targets within defined timelines.
• Coordinate closely with service team members and cross-functional departments to ensure seamless customer engagement.
• Analyze assigned MIF/territory, track on-call customers, and monitor conversion performance through structured reports.
• Provide management with regular reports on customer needs, issues, interests, and competitive activities.
• Continuously improve performance through customer and internal feedback.

Skills

Face-to-face meetings

Target driven

Negotiation

Communication skills

Sales skills

Education

Diploma in Commerce/Marketing/Arts/Technical Courses

Job description

Service Sales Representative at Al Mulla Group in Kuwait City, KU, KW. This Full time on site position offers great opportunities for career growth.

Responsibilities

• Present, promote, and sell Service Contracts to existing customers using clear value-based and cost-justified arguments.
• Conduct cost-benefit and needs analysis comparing Service Contracts versus on-call services to drive higher contract adoption
• Establish, develop, and maintain strong and positive customer relationships.
• Engage customers through on-site meetings, telephone calls, and digital communication channels as required.
• Expedite resolution of customer issues and complaints by coordinating with Field Service Managers and the Call Center to maximize customer satisfaction.
• Achieve agreed Service Contract penetration targets within defined timelines.
• Coordinate closely with service team members and cross-functional departments to ensure seamless customer engagement.
• Analyze assigned MIF/territory, track on-call customers, and monitor conversion performance through structured reports.
• Provide management with regular reports on customer needs, issues, interests, and competitive activities.
• Continuously improve performance through customer and internal feedback.

Job Requirements

Educational Qualifications Education Degree : Diploma Major : Commerce / Marketing / Arts / Technical Courses

Experience Years of Experience : 2 - 3 Years Field of Experience : Sales

Skills

• Ready to work in field with face to face customer meetings
• Highly motivated and target driven with a proven track record
• Excellent selling, negotiation and communication skills

Other Requirements

• Gender : Male
• Age : 21 - 35 Years
• Preferred Language : Arabic, English, Hindi

Salary & Benefits

• Salary : Attractive Salary
• Other Benefits : Incentive based on approved scheme

Job Remarks

• Job Country : Kuwait
• Nationality : Any
• Career Level : Entry Level