Brand Training Manager – IHOP

Alshaya; Kuwait City; On-site; KWD 14,000 - 22,000; Full time

Job summary

IHOP S.M. at M.H. Alshaya is seeking a Training Manager to promote our brand image and culture by collaborating with brand and operations teams to identify training needs and align programs with product knowledge.

You will assist HR and the Central Training team to coordinate training activities across the brand. The role requires developing content, delivering training, sourcing courses, and ensuring high-quality delivery while building strong internal and external relationships across the

Qualifications

• Minimum of four years' training management experience within a large commercial organisation with knowledge of products and applications.
• University graduate, preferably with a recognised qualification.
• Excellent brand understanding.
• Basic training skills.

Responsibilities

• Develop program content to meet brand needs.
• Promote brand awareness and align with brand strategy.
• Source and tailor training courses and materials.
• Deliver development training and support program rollout, advising on improvements.
• Manage quality and maintain relationships with internal and external partners.

Skills

Brand understanding

Training management

Content development

Training delivery

Education

University degree

Job description

IHOPSM delivers a uniquely iconic American-style dining experience, from the world-famous buttermilk pancakes to burgers and steaks that can be ordered at any time of the day. IHOP restaurants are open throughout the day and evening hours, offering an appealing, broad array of great-tasting meal choices along with attentive, friendly table service in an attractive and comfortable atmosphere.

The Role:

You will promote the brand image and culture through the use of targeted training activities by working closely with the brand and operations teams to identify where focus on product knowledge and brand understanding will foster a strong brand identity. You will then assist the HR management and the Central Training team in coordinating training and development activities, championing training and development within the brand.

You will:

• Develop content of programs to meet the needs of the brand
• Continually looks for ways to promote brand awareness
• Based on market needs, source appropriate training courses and materials suitable for implementation
• Deliver development training and support the roll out of programs, making recommendations for continuous improvement
• Manage the quality of activities and presentations to ensure high standard of training delivery
• Create, build and maintain internal and external relationships.

• A minimum of four years' training management experience within a large commercial organisation with a comprehensive knowledge of products and applications
• A university graduate, preferably with a recognised qualification
• Excellent brand understanding
• Basic training skills

About The Company

M.H. Alshaya is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Mothercare, H&M, Debenhams, American Eagle Outfitters, Harvey Nichols, Boots, Starbucks, The Cheesecake Factory, Vision Express, M.A.C, Victoria’s Secret, Pottery Barn and Office Depot. The company operates more than 2,400 stores across 7 divisions: Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and Office Supplies.

Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.