Customer Development Executive – Starbucks

Alshaya; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading retail franchise operator in Kuwait is seeking a Customer Development Executive for Starbucks. This role involves promoting and selling products, improving account management, and coaching teams. The ideal candidate has 3-5 years of experience in branded coffee retail and holds a valid Kuwait driving license. Competitive compensation and opportunities for growth are provided.

Qualifications

• 3-5 years' experience in branded coffee retail with a customer service background preferred.
• Valid Kuwait driving license.
• Passion for excellence and determination.

Responsibilities

• Promote and sell company products through direct customer contact.
• Improve account management efficiencies to drive profitability.
• Evaluate customer objectives to generate add-on sales.

Skills

Customer service

Sales promotion

Analytical skills

Account management

Coaching

Education

Degree level or Diploma

Job description

Customer Development Executive – Starbucks

With more than 16,000 retail locations in North America, Latin America, Europe, the Middle East and North Africa and the Pacific Rim, Starbucks is the premier roaster and retailer of the finest coffee. At Starbucks we are focused on delivering the best experience to every customer at each of our locations around the world. We are fortunate to have the opportunity to work with so many communities, and we are committed to providing the Starbucks Experience while respecting the local customs and tastes of each country we operate in. You will contribute to Starbucks' success by providing consultative support and service to existing Starbucks Food Service Accounts to ensure revenue growth, quality and profitability.

Responsibilities

• Promote and sell company products through direct customer contact.
• Improve account management operating efficiencies to reduce operating expenses and drive Starbucks profitability on each account.
• Evaluate customer objectives and provide solutions to generate add-on sales and profits.
• Conduct spot checks to assigned accounts.
• Coordinate with Sales Managers to schedule new and existing accounts training. Coach the team to enhance their performanceآ and improve skills on gap analysis, analytical work to ensure achievement of targets.
• Constantly review the foodservices industry to identify key areas of growth and opportunities for improvement.
• Coach and deliver within specified accounts, adapting your style and content to meet specific accounts needs.
• Monitor and evaluate clients to ensure that quality standards and marketing material are met and consistent with brand guidelines.

Qualifications

• Degree level or Diploma education (preferable)
• Passion for excellence, displaying resilience and determination.
• Passionate and committed to achieve business results.
• 3-5 years' experience in branded coffee retail with a customer service background preferred.
• Valid Kuwait driving license.

About The Company

M.H. Alshaya is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Mothercare, H&M, Debenhams, American Eagle Outfitters, Harvey Nichols, Boots, Starbucks, The Cheesecake Factory, Vision Express, M.A.C, Victoria’s Secret, Pottery Barn and Office Depot. The company operates more than 2,400 stores across 7 divisions: Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and Office Supplies.

Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.