Bell Captain

Hilton; Kuwait; On-site; KWD 6,000 - 8,000; Full time

Job summary

Hilton in Kuwait is looking for a Bell Captain to supervise Bell persons and manage guest luggage while ensuring outstanding service. You will greet and escort guests, respond to requests, and maintain a high level of professionalism.

This role requires prior customer service experience in a supervisory capacity and excellent communication and leadership skills. Join Hilton to provide exceptional service and enhance guest satisfaction.

Qualifications

• Previous customer service experience in a supervisory role.
• Ability to listen and respond to demanding Guest needs.
• Excellent leadership, interpersonal, and communication skills.

Responsibilities

• Supervise Bell persons and transfer guest luggage.
• Greet and escort guests to their accommodations.
• Organize and store luggage according to guidelines.

Skills

Customer service experience

Leadership skills

Communication skills

Ability to work under pressure

Flexibility

Job description

Responsibilities

As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Assist in the maintenance, appearance and functionality of equipment

Qualifications

A Bell Captain serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous customer service experience in a supervisory role
• The ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal, personal presentation and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A passion for delivering exceptional levels of Guest service