Telephones Supervisor

Hilton; Kuwait; On-site; KWD 9,249 - 12,332; Full time

Job summary

Hilton in Kuwait is seeking a Telephones Supervisor to oversee guest communications and ensure an exceptional experience. The role involves supervising inquiries, managing messages, and delivering wake-up calls accurately. You will be responsible for using your strong communication skills and knowledge of hotel services to provide guests with timely assistance.

The ideal candidate should have a positive attitude, a commitment to customer service, and prior experience in a customer-focused role. Join Hilton to become part of a remarkable brand dedicated to hospitality.

Qualifications

• Maintains a positive attitude and demonstrates effective communication, especially on the telephone.
• Commits to delivering a high level of customer service.
• Able to work independently as well as collaboratively with team members.
• Competent IT skills are necessary.
• Prior experience in a customer-focused role is required.

Responsibilities

• Supervise and respond to guest and management messages, inquiries, and emergencies.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly.
• Ensure all wake-up calls occur at the correct time.
• Demonstrate knowledge of hotel facilities and use up-selling techniques.
• Handle emergency calls and relay accurate information.
• Provide a high level of customer service always.
• Comply with hotel security and health legislation.

Skills

Positive attitude

Good communication skills

Customer service commitment

Ability to work independently and in a team

IT proficiency

Experience in customer-focused industry

Job description

What will I be doing?

As a Telephones Supervisor, You Will Supervise And Respond To Guest And Management Messages, Enquiries And Emergencies Using Their Knowledge Of The Hotel Facilities, Services, And The Local Vicinity To Quickly Respond To The Customer. A Telephones Supervisor Contributes To The First Impressions Of Our Guests And, Therefore, Must Perform The Following Tasks To The Highest Standards

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

Telephones Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!