Telephones Operator

Hilton; Kuwait; On-site; KWD 6,166 - 9,249; Full time

Job summary

Hilton is looking for a Telephone Operator in Kuwait, responsible for responding to guest inquiries and delivering messages. Successful candidates will have excellent communication skills, a positive attitude, and a commitment to high customer service standards.

This role involves handling emergency calls, ensuring accurate message delivery and wake-up calls, and assisting other departments as necessary. Previous experience in customer service is advantageous.

Qualifications

• Strong communication skills, particularly on the phone.
• Commitment to providing high-quality customer service.
• Ability to work independently and in a team.
• Competent IT skills.
• Previous experience in customer service is a plus.

Responsibilities

• Respond to guest and management messages, enquiries, and emergencies.
• Deliver and accept messages accurately and promptly.
• Ensure timely wake-up calls.
• Promote hotel services through up-selling techniques.
• Handle emergencies and relay accurate information.
• Provide excellent customer service at all times.
• Comply with security and health regulations.
• Attend training as needed.
• Assist other departments when necessary.

Skills

Positive attitude

Good communication skills

Customer service orientation

IT proficiency

Experience in customer-focused industry

Job description

What will I be doing?

As a Telephone Operator, you will accept, deliver and respond to guest and management messages, enquiries and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the guest. A Telephone Operator contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards.

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both guests and management
• Ensure all wake‑up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and services and use up‑selling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

We are looking for a candidate who possesses the following skills, behaviours, and values.

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in a customer‑focused industry (advantageous)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!