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Rome

Tourism

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36eu31br

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12.04.2025

27.05.2025

About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their travelers’ needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.

About the Role

We are currently looking for a Senior Operations Coordinator to oversee the end-to-end management of Ad hoc and MICE travel experiences.

You will be responsible for securing competitive supplier rates and managing advance bookings across all tour components, including transportation, guides, restaurants, entrances, and special visits. With a strong focus on accuracy and attention to detail, you will ensure flawless execution and client satisfaction throughout the tour lifecycle.

Working closely with Sales, Procurement, and Destination Management teams, you will contribute to the development of innovative destination content while delivering high-quality, customized services.

1. Manage total tour operations, including itinerary checks, service booking and confirmation, and budget control.
2. Ensure itineraries are feasible in terms of timing and routing, verifying service codes, suppliers, and conditions.
3. Select appropriate suppliers, balancing quality and price to maximize margins.
4. Accurately book and confirm destination services, ensuring timely execution.
5. Provide constructive suggestions and proposals to the Sales team for itinerary improvements and optimizations.
6. Conduct on-site inspections and Meet and Greet visitors if requested.
7. Handle last-minute requests and amendments, with a problem-solving approach to guarantee customer satisfaction.
8. Develop and execute tailor-made itineraries, ensuring personalized and high-quality travel experiences.
9. If requested by Manager, provide mentorship to junior team members.
10. If requested by Manager, manage any relevant task/project related to the operational business.

1. Previous experience in Travel Industry
2. Strong knowledge of Japanese culture and expectations
3. Excellent written and verbal English, Italian and Japanese skills
4. Good knowledge of Microsoft Office suite
5. Good business reporting / statistic producing skills
6. Proven ability to remain flexible and open to change, effectively managing shifting schedules and unforeseen challenges with a problem-solving mindset and a strong sense of adaptability

1. Global Brand: Opportunity to work in an international environment.
2. Stability: 100 Years at the top of our field and still pushing into new territory.
3. Progression: We reward high performers and look to promote key talent internally.
4. Learning and Development opportunities for growth and Upskilling.
5. A Supportive Management Culture and autonomous working environment.
6. Company Wide Bonus Scheme.
7. Dedicated Employee Engagement Activities.
8. Flexible & Hybrid Working (after passing the probation period established by National Contract).
9. Annual Awards and Recognition for high Performers.
10. Friendly and Collaborative work environment.