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Remote Luxury CS Director: Elevate Service & SOPs
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Remote Luxury CS Director: Elevate Service & SOPs
Descrizione del lavoro
A premier luxury lifestyle company in Italy is seeking a hands-on Customer Service Director to lead and improve their customer service function. This role involves overseeing the CS team, refining standard operating procedures, and handling escalations to ensure an exceptional luxury client experience. The ideal candidate will have a strong background in leadership and problem-solving within customer service environments.
Competenze
- Experience in leading customer service teams.
- Ability to handle escalations effectively.
- Strong skills in auditing service quality.
Mansioni
- Lead and coach the CS team for high-quality support.
- Handle escalations directly to resolve issues quickly.
- Audit service quality and implement necessary corrections.
- Update SOPs for consistent high standards.
Conoscenze
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.