Postes à Bologna, Italie

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence.

• Total system-level troubleshooting, installation, maintenance, and service repair needs on designated equipment.
• Interface with doctors and technicians on equipment status issues to ensure customer satisfaction; maintain communications with customers to ensure resolution and proper follow-up.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintain tools and test equipment properly and ensure they are calibrated.
• Identify sales opportunities and communicate to the account team in the geographic area.
• Work as a member of the local team to provide efficient and cost-effective service to the assigned area.
• Complete all administration tasks on time.
• Ensure timely completion of assigned FMIs and PMs.
• Assist less experienced Junior Field Service Engineers on advanced and complex troubleshooting and technical fixes.
• Cooperate with internal stakeholders and interlocutors.
• Maintain effective quality systems and programs compliant with ISO 9001 standard according to GE Service Quality Policy Statement.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report immediately customer quality or compliance concerns to the Quality Organization.

• Degree in Biomedical Engineering, Electronic Engineering, IT Engineering, or similar field, or a high specialization technical diploma with relevant field experience.
• Extensive experience in troubleshooting, diagnosing, and repairing mechanical, electromechanical, and/or electronic equipment.
• Comprehensive knowledge of a specific modality or multi-modalities; extensive knowledge and experience with MR, NM, and/or PET/CT machinery.
• Excellent analytical and communication skills with the ability to explain complex technical issues clearly.
• Proven ability to interact with customers, build positive relationships, and ensure satisfaction.
• Based in Lazio or able to relocate.
• Fluent in Italian and English.
• EU Work Permit.

• Ability to show self-initiative and motivation; capable of working independently with minimal direction.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Change agent and process-oriented mindset.
• IT & connectivity skills.

For this application we also evaluate candidates who meet the requirements set out in art. 1 or belonging to the protected categories referred to in art. 18 of law 68/99.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: act with humility and build trust; lead with transparency; deliver with focus and drive; ownership, always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are what you’d expect from a global organization, with opportunities in a culture that fosters care, collaboration, and support.

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Relocation Assistance Provided: No

MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1